Nhân viên Đặt phòng - Reservation Sales Agent

Re- confirm the following day arrivals (by telephone or e- mail)
Input reservation data into computer system.
Be in charge of all accommodation bookings.
Follow up “No Show”, “Late Cancellation”.
Ensure sales strategy are applied and implemented.
File all incoming reservations, amendments and cancellations on daily basis.
Coordinate with other department to ensure smooth operation.
Take care of extranets and interfaced bookings
Prepare reports which support smooth operation in the department.
Follow up “Traces” to ensure pending issues to be resolved (payment, deposit, guest names, company stamp, tour guide information, rooming list…)
Take care of other sources of bookings: Corporate, Online, Crew, Exhibitions, Day use, Pre- registrations, Mobile application bookings….
Maintain database in PMS.
Provide hotel facilities information and using telephone sales skills to encourage guests to reserve accommodation.
After group bookings are finalized, split groups – update group member information as per rooming lists.
Perform other duties as assigned by Revenue Manager / Reservations Manager or Supervisor.
Take care of reservations / amendments / cancellations of corporate clients. Follow- up their re- confirmation / guaranteed letters.
Be responsible for secretarial functions and support the team – when needed.
Perform Cross- sell and Up- sell.
Upload supporting documents of the following day arrivals to front office shared folders.
Inventory control.
Take care of reservations made by e- mail. Confirm bookings/ provide hotel facilities information / offer hotel services / reply all other requests or questions from guests.
Take care of reservations / amendments / cancellations of travel agents – FITs bookings
File all contracts and history reservations.

Kỹ năng giao tiếp tốt. Excellent interpersonal skills.
Có bằng Tốt Nghiệp từ Cao đẳng trở lên chuyên ngành Quản trị Nhân sự, Quản trị kinh doanh hoặc Quản trị nhà hàng khách sạn. Graduate from College and above with major in Business Administration, Human Resources Management or Hospitality Management.
Thành thạo kỹ năng máy tính. Good computer and network skills.
Sử dụng thông thạo phần mềm Microsoft. Good knowledge of Microsoft products.
Kỹ năng tạo mối quan hệ khách hàng tốt. Excellent customer relations skills.
Kỹ năng đọc, viết và giao tiếp tiếng Anh thành thạo. Good reading, writing and oral proficiency in the English language.

Competitive salary, depend on the service charge bonus.
Phụ cấp ca đêm, ca gãy và ngoài giờ theo quy định. Allowance for night shift, split shift and overtime as prescribed by policy.
Điều chỉnh tăng lương hàng năm theo tình hình kinh doanh thực tế. Annual salary increasement based on actual business result.
Tham gia Bảo hiểm (BHXH, BHTN, BHYT, BHTN) theo quy định. Social, Unemployment, Health, 24/24 Personal Accident Insurance according to Law.
Phúc lợi:
Benefit:
- Hỗ trợ suất ăn, gửi xe, đồng phục và giặt ủi. Duty meal, parking lot, uniform and laundry service are provided.
- Thưởng vào các dịp Lễ, Tết theo tình hình kinh doanh. Bonus in the Public holidays and New Year based on company policy from time to time.
- Chương trình khen thưởng nhân viên xuất sắc của tháng, quý & năm. Employee recognition program for month, quarter & year awards.
- Các phúc lợi khác (sinh nhật, đám cưới, mừng sinh con, nằm viện, ...) theo chính sách công ty. Other allowances (birthday, wedding, baby welcome, hospitalization...) based on company policy.
- Môi trường làm việc chuyên nghiệp, có cơ hội thăng tiến. Professional working environment, opportunity to develop in career path.

Cập nhật gần nhất lúc: 2024-03-04 13:45:25