Nhân viên Đặt phòng (Reservations Staff)

To ensure that all reservations are recorded following established procedures with full and clear information and that they are input/updated accurately and promptly onto the system;
Receive Reservation from from OTA and handle in to system, take care guest from OTA, check and answer review on OTA.
Other administrative tasks as required.
Making reservations for customers based on their various requirements and budgetary allowances.
To report Reservations Supervisor, Director of Sales, General Manager;
Others task assign by line manager
Handle amendment, cancel, no show reservation, Answering any questions from customers.
To have an in- depth knowledge and understanding of the operation of the business and services to ensure that you can respond to customer enquiries or offer them advice when necessary;
To verify customer information, and respond to customers with confirmation emails and letters;
To co- operate with sales team and Front office to deliver excellent customer service;
Up- selling, when appropriate, by informing customers of additional services or special packages...
To receive reservations by mail, telephone, internet, direct booking & enquiries;

Good written and verbal communication skills.
Experience in similar position and familiar with Opera system.
Enthusiastic, self- motivated, and able to work independently.
Business English proficiency;
Strong interpersonal and organizational skills, attention to detail;

2 days off/week;
Salary: Negotiate;
Bonus: upselling, incentive;
Annual health check;
Company trip, group activities.

Cập nhật gần nhất lúc: 2025-10-18 16:55:03