JOB SUMMARY
Follow all company and safety and security policies and procedures. Welcome and acknowledge all guests according to company standards. Adhere to quality expectations and standards. Develop and maintain positive working relationships with others. Perform other reasonable job duties as requested.
Respond and attend to guest repair requests. Communicate with guests/customers to resolve maintenance issues with little to no supervision. Perform preventive maintenance on tools and equipment, including cleaning and lubrication. Carry equipment. Identify, locate, and operate all shut- off valves for equipment. Maintain maintenance inventory and requisition parts and supplies as needed. Assure each day’s activities and problems that occur are communicated to the other shifts using approved communication programs and standards.
JOB SPECIFIC TASKS
General Maintenance
- Troubleshoot and perform repairs on all types of equipment (e.g., pump and motor replacement), plumbing (e.g., plunge toilets and unclog drains), electrical equipment including lamps, air conditioners, HVAC equipment, cosmetic items, replace electrical switches and outlets, and program TV&039;s.
- Perform general housekeeping duties.
- Display above average engineering operations skills and strong general mechanical ability.
- Display proficiency in any three of the following categories, above average skills in three more of the following categories and basic skills in the remaining categories: air conditioning and refrigeration, electrical, mechanical, plumbing, pneumatic/electronic systems and controls, carpentry and finish skills, kitchen equipment, vehicles, energy conservation, and/or general building.
- Display advanced ability to read standard blue prints and electrical schematics concerning plumbing and HVAC.
- Perform advanced troubleshooting of all hotel Mechanical, Electrical, and Plumbing systems.
Accident Prevention and Safety
- Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
- Use the Lockout/Tagout system before performing any maintenance work
- Complete appropriate safety training and certifications to perform work tasks.
- Store all flammable materials in OSHA and EPA approved containment devices.
- Display solid knowledge and skill level in the safe use of hand and power tools and other materials required to perform repair and maintenance tasks.
- Maintain a working knowledge of fire sprinkler and emergency power system and be familiar with the duties and responsibilities of the Fire and Emergency Rescue Teams.
- Follow property specific procedures for handling emergency situations (e.g., Fire and Emergency Response Team, evacuations, medical emergencies, natural disasters) in order to preserve the building and its systems during the emergency and act as quickly and responsibly as possible to return the building to its normal operating status.
- Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS).
- Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
- Follow company and department safety and security policies and procedures to promote a clean, safe, and secure environment.
- Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
Install, Maintain, and Repair Items
- Inspect and repair all mechanical equipment including, but not limited to: appliances, HVAC, electrical and plumbing components, diagnose and repair of boilers, pumps and related components.
- Clean, lubricate, protect and otherwise maintain all tools and equipment.
- Respond and attend to guest repair requests.
- Respond and attend to guest repair requests.
- Perform preventative maintenance in a timely manner.
- Safely perform highly complex repairs of the physical property, electrical, plumbing and mechanical equipment, air conditioners, refrigeration and pool heaters- ensuring all methods, materials and practices meet company standards and Local and National codes- with little or no supervision.
- Carry all equipment (e.g., keys, phones, pager, tools, radio) in order to maintain preparedness to carry out work tasks at all times.
- Identify, locate, and operate all shut- off valves for equipment.
Maintain Building and Property
- Observe energy and utilities usage in the hotel and on the grounds.
- Look for ways to conserve energy and report any ideas to the Engineering Management.
- Clean all engineering areas as directed by Engineering Management.
Maintain Records or Logs
- Assist in the compilation of data for Preventative Maintenance inspection records.
- Read, log, track and interpret readings from meters, gauges and other measuring devices.
- Provide periodic maintenance inventory updates to engineering management when requested.
- Assure each day’s activities and problems that occur are communicated to the other shifts using approved communication programs and standards.
- Maintain maintenance inventory and requisition parts and supplies as needed.
- Maintain the preventive maintenance records, inspections, and rounds using a computer management system.
- Maintain a proper inventory of parts, materials, equipment, tools, and supplies necessary to perform his/her job.
Guest Relations
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
- Respond to all guest complaints promptly and, if cannot remedy the situation, let the proper people know so they can follow up and try to satisfy the guest.
- Address guests&039; service needs in a professional, positive, and timely manner.
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest&039;s name when possible.
Communication
- Follow verbal or written directions pertaining to minor maintenance repairs.
- Speak to guests and co- workers using clear, appropriate and professional language.
- Maintain communication with supervisors so that needed materials, tools and supplies are available or on order.
- Keep supervisor updated on assignments.
Working with Others
- Perform daily assigned work orders and follow engineering standard operating procedures.
- Train, mentor, and provide technical advice to other engineers as needed or requested.
- Work in a team environment and effectively interact with all levels of the organization.
- Work with laundry, kitchen, and other departments to maintain all rooms, buildings, and property in perfect condition.
Quality Assurance/Quality Improvement
- Complete all maintenance or repair assignments in a timely, safe and professional manner.
- Support the improvement of engineering services that effectively address problems affecting owners, guests and associates.
- Work in a neat and efficient manner, keeping work areas clean and well organized.
- Comply with quality assurance expectations and standards.
Computers/Software
- Transmit information or documents using a computer.
- Display working knowledge of engineering computer programs related to preventative maintenance, guest response, energy management, and other systems including devices that interact with such programs.
- Create and maintain computer- and paper- based filing and organization systems for records, reports, documents, etc.
- Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservation and answer inquiries from guests.
Physical Tasks
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and heavier lifting or movement tasks with assistance.
- Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand- eye coordination.
- Enter and locate work- related information using computers.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Move up and down stairs and/or service ramps.
- Lift, carry, reach, bend, and climb ladders.
- Assist with moving, lifting, carrying, and placing of objects weighing in excess of 100 pounds.
- Visually inspect tools, equipment, or machines (e.g., to identify defects).
Policies and Procedures
- Protect and otherwise maintain your assigned tool pouch and its tools at the discretion of the Engineering Management.
- Participate in departmental problem solving teams.
- Clean and return repair tools and equipment to the shop and secure in the proper area.
- Perform other reasonable job duties as requested.
