Gear Inc. is seeking a QA (Quality Analyst) Specialist for our Moderation teams on a full time basis. The ideal candidate will play a crucial role in ensuring the implementation and efficiency of quality.
Working Location:
Thanh Khe, Da Nang.
Responsibility
– Evaluate and audit team quality including both internal and external reports;
– Review client claims and non- compliance issues;
– Identify and implement best practice appropriate and applicable to improving overall quality;
– Conduct daily monitoring, reviews and assessments, prepare documentation, measure quality performance;
– Review track and manage the implementation & efficiency of all quality monitoring procedures and inspection systems;
– Maintain standards and performance quality for all services provided.
– Conduct data analysis to identify areas for improvement;
– Check and validate findings, implement appropriate corrective actions;
– Conduct reviews of individual/team capability to ensure quality performance met targets;
– Develop, recommend and monitor corrective & preventive actions;
Key skills and experience
– Proficient skills with Google platform (Google Sheets, Google Docs, Google Slide) and other similar platforms;
– Having experience in the BPO industry (Content Moderation) is a plus.
– Assist in training as needed;
– Team player and has excellent interpersonal skills;
– Willing to work on flexible shift timings, including weekends, night shifts and public holidays (including New Year, Lunar New Year, Independence Day, etc.), and render overtime per business need;
– Personal traits and self- management skills are required to manage unique risks and a fast- paced work environment within the Content Moderation industry;
– Willing to handle multi- projects;
– Candidates must be able to effectively manage exposure to highly sensitive and potentially harmful content;
– Vietnamese local; proficiency in English 4 skills (C1 CEFR level);
– Prior experience or skills related to data analysis, root cause analysis and coaching delivery are preferable; Be detail- oriented with strong analytical skills;
– Strong communication skills (verbal and written);
– Works independently with minimal supervision;
Requirement
– Proficient at detecting patterns, observing and interpreting data, integrating new information and decisions based on data- oriented.
– No corrective actions received in the previous job;
Benefits
Salary and Benefits
– Annual health check, annual flu vaccination;
– Summer vacation (Paid days off and bonus);
– Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
– Paid leave (12 days/year).
– Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
– Attractive salary, night shift allowance and annual salary review;
Working Environment
– Modern hardware (Laptop and other equipments provided);
– 5 shifts per week amounting to 40 hours (Monday- Sunday), arranged by the company;
– Nap room for a quick rest;
– International, fun, and professional working environment: Working closely with both experienced Vietnamese, foreign experts and managers to promote services all over the world;
– Training and career development opportunities: Continuous and professional training to fully develop your potential.
– An open and honest culture where people are valued, treated fairly and trusted and empowered;
– No dress code; Free drinks (coffee, tea, etc.);
All interested candidates are welcome to apply. Please send your English resume expressing your interest to us at Thẩm định/Giám định/Quản lý chất lượng Chia sẻ việc làm này
