Nhân Viên Kiểm Soát Chất Lượng (Quality Analyst)

Gear Inc is seeking a QA (Quality Analyst) Specialist for our Moderation teams on a full time basis. The ideal candidate will play a crucial role in ensuring the implementation and efficiency of quality.
Responsibility

Check and validate findings, implement appropriate corrective actions;
Identify and implement best practice appropriate and applicable to improving overall quality;
Maintain standards and performance quality for all services provided.
Conduct reviews of individual/team capability to ensure quality performance met targets;
Review client claims and non- compliance issues;
Develop, recommend and monitor corrective & preventive actions;
Conduct data analysis to identify areas for improvement;
Review track and manage the implementation & efficiency of all quality monitoring procedures and inspection systems;
Evaluate and audit team quality including both internal and external reports;
Conduct daily monitoring, reviews and assessments, prepare documentation, measure quality performance;

Team player and has excellent interpersonal skills;
Having experience in the BPO industry (Content Moderation) is a plus.
Willing to work on flexible shift timings, including weekends, night shifts and public holidays (including New Year, Lunar New Year, Independence Day, etc.), and render overtime per business need;
Strong communication skills (verbal and written);
Assist in training as needed;
Prior experience or skills related to data analysis, root cause analysis and coaching delivery are preferable; Be detail- oriented with strong analytical skills;
Willing to handle multi- projects;
Proficient skills with Google platform (Google Sheets, Google Docs, Google Slide) and other similar platforms;
Vietnamese local; proficiency in English 4 skills (C1 CEFR level);
Personal traits and self- management skills are required to manage unique risks and a fast- paced work environment within the Content Moderation industry;
Candidates must be able to effectively manage exposure to highly sensitive and potentially harmful content;
Works independently with minimal supervision;

Salary and Benefits

Paid leave (12 days/year).
Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
Attractive salary, night shift allowance and annual salary review;
Annual health check;
Summer vacation (Paid days off and bonus);
Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;

Working Environment

International, fun, and professional working environment: Working closely with both experienced Vietnamese, foreign experts and managers to promote services all over the world;
Modern hardware (Laptop and other equipments provided);
Nap room for a quick rest;
5 shifts per week amounting to 40 hours (Monday- Sunday), arranged by the company;
Free drinks (coffee, tea, etc.);
Training and career development opportunities: Continuous and professional training to fully develop your potential.
An open and honest culture where people are valued, treated fairly and trusted and empowered;

All interested candidates are welcome to apply. Please send your English resume expressing your interest to us. Kindly note that due to the high volume of applications we receive, only shortlisted candidates will be contacted by our HR team.

Cập nhật gần nhất lúc: 2025-01-21 09:45:03