Nhân Viên Kiểm Soát Chất Lượng (Quality Analyst)

Gear Inc is seeking a QA (Quality Analyst) Specialist for our Moderation teams on a full time basis. The ideal candidate will play a crucial role in ensuring the implementation and efficiency of quality.
Responsibility

Conduct reviews of individual/team capability to ensure quality performance met targets;
Identify and implement best practice appropriate and applicable to improving overall quality;
Check and validate findings, implement appropriate corrective actions;
Maintain standards and performance quality for all services provided.
Conduct daily monitoring, reviews and assessments, prepare documentation, measure quality performance;
Evaluate and audit team quality including both internal and external reports;
Review track and manage the implementation & efficiency of all quality monitoring procedures and inspection systems;
Develop, recommend and monitor corrective & preventive actions;
Conduct data analysis to identify areas for improvement;
Review client claims and non- compliance issues;

Works independently with minimal supervision;
Willing to handle multi- projects;
Candidates must be able to effectively manage exposure to highly sensitive and potentially harmful content;
Personal traits and self- management skills are required to manage unique risks and a fast- paced work environment within the Content Moderation industry;
Willing to work on flexible shift timings, including weekends, night shifts and public holidays (including New Year, Lunar New Year, Independence Day, etc.), and render overtime per business need;
Team player and has excellent interpersonal skills;
Vietnamese local; proficiency in English 4 skills (C1 CEFR level);
Proficient skills with Google platform (Google Sheets, Google Docs, Google Slide) and other similar platforms;
Assist in training as needed;
Having experience in the BPO industry (Content Moderation) is a plus.
Strong communication skills (verbal and written);
Prior experience or skills related to data analysis, root cause analysis and coaching delivery are preferable; Be detail- oriented with strong analytical skills;

Salary and Benefits

Attractive salary, night shift allowance and annual salary review;
Summer vacation (Paid days off and bonus);
Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
Annual health check, annual flu vaccination;
Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
Paid leave (12 days/year).

Working Environment

Modern hardware (Laptop and other equipments provided);
Training and career development opportunities: Continuous and professional training to fully develop your potential.
Free drinks (coffee, tea, etc.);
An open and honest culture where people are valued, treated fairly and trusted and empowered;
Nap room for a quick rest;
5 shifts per week amounting to 40 hours (Monday- Sunday), arranged by the company;
International, fun, and professional working environment: Working closely with both experienced Vietnamese, foreign experts and managers to promote services all over the world;

All interested candidates are welcome to apply. Please send your English resume expressing your interest to us. Kindly note that due to the high volume of applications we receive, only shortlisted candidates will be contacted by our HR team.

Cập nhật gần nhất lúc: 2024-09-27 09:20:03