Nhân Viên Kinh Doanh (Thương Mại Điện Tử)

Job Summary:
As an Online Sales Representative for our fences and gates division, you will be the frontline contact for customers navigating our product offerings. You will utilize your expertise in fencing, gate and handrail products and customer service skills to help customers make informed purchasing decisions, address their questions and concerns, and facilitate a seamless sales process.
Key Responsibilities:

Customer Service and Support
Provide prompt and accurate responses to customer inquiries via email, chat, or phone.
Assist customers in selecting the right products based on their specific needs and requirements.
Explain product features, benefits, installation procedures, and maintenance tips.
Sales and Consultation
Achieve sales targets and goals as set by the sales department.
Guide potential customers through the sales process, including product selection, quote generation, and transaction completion.
Identify upselling and cross- selling opportunities to maximize order value and enhance customer satisfaction.
Order Management
Handle order modifications, cancellations, and post- order customer service.
Process customer orders, ensuring accuracy in order entry and coordination with logistics for timely delivery.
Technical Support
Provide advice on installation and troubleshooting post- installation issues.
Assist customers with technical queries to ensure product compatibility and regulatory compliance.
Customer Feedback and Follow- Up
Encourage repeat business and referrals through excellent service and relationship building.
Gather customer feedback to improve service and product offerings.
Proactively follow up with customers to ensure satisfaction with their purchases.

Educational Background: High school diploma required; a degree in marketing, business administration, or a related field is preferred.
Experience: 1- 2 years of experience in sales or customer service, preferably in the fencing or home improvement industry.
Skills

Excellent communication and interpersonal skills.
Knowledgeable in the technical aspects of fencing products and their applications.
Proficiency with CRM software and data entry.
Strong understanding of sales principles and customer service practices.
Ability to work independently and as part of a team in a fast- paced environment.

Work Environment:

STVS Modular office at 95/2/6 Binh Loi street, Ward 13, Binh Thanh, Ho Chi Minh city

Salary and Benefits:

Paid time off and holidays.
Competitive salary plus commission based on sales.
Health, dental, and vision insurance.
Employee discounts on products.

Chế độ bảo hiểm, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-08-14 11:25:03