NHÂN VIÊN LỄ TÂN

Verify the transfer of guest charges from other departments.
Prepare the records upon checkout and check in.
Use proper telephone etiquette.
Handle room changes according to availability.
Handle all inquiries of guests and give all the information required.
Complete guest checkout procedures.
Follow the message handling procedures.
Control the issue of room key.
Make reports to the accounting department.
Stay up- to- date on room rates, packages, discounts and how to handle each.
Welcome and register the guest according to the procedures.
File and post all charges to guest accounts.
Settle guest account.
Develop thorough knowledge of the software used in the Front Office.
Promptly notify housekeeping of all late check out, early check in and special requests.
Handle payments.
Verify if all the expenses have been charged on the bills of the guest as well as the amount.
Accommodate special room request whenever possible.
Get information about the daily activities and meetings taking place in the hotel.
Review the room rates, room location, and types of room.
Know cash handling procedures.
Complete guest check- in procedures.
Keep properly the accounts of the guests for their expenses during their stay and charge them upon departure or any time they ask for it.
Prepare the check out and billing for the guests.
Handle every kind of requests and complaints of the guests.

Bachelor degree in hotel management field.
Experience with same position in ther 4- 5 star hotel is preferred.
Dynamic, willing to learn.
Good communication in English both written and oral.
Service- oriented and highly responsive to guest concerns and interests.

Accident Ins 24/7.
Attractive salary.
Social- Health- Unemployment Ins with full salary.
Monthly service charge.
Active, partnership and professional working environment.
13 salary and annual salary review.

Cập nhật gần nhất lúc: 2025-11-11 11:25:03