Nhân viên Lễ tân đêm - Night Auditor

Prepares a summary of cash, check, and credit card activities.
Post charges to the guest accounts that have not been posted or were incurred on the night audit shift.
Processes guest charges voucher and credit card vouchers.
Prints up and files reservations for the next business day.
Is able to function as a front desk agent especially in terms of check- in and check- out procedures.
Monitors the current status of coupon, discount, and other promotional programs.
Checks to see that all charges are assigned to the appropriate departments.
Follow the End of Day / Night Audit Checklist (Must Read !).
Balance the day’s charges, making corrections as necessary.
Must have complete knowledge of emergency procedures.
Tracks room revenues, occupancy percentages, and other front office statistics.
Performs wake- up calls.
Understand principles of auditing, balancing, and closing out accounts.
Run end of day process in property management software (PMS).
Knows how to operate PMS, typewriters, and other front office equipment&039;s.
Respond to guest needs, special requests and complaints and alert the appropriate manager as needed
Prepare of End of day procedure.
Understand and knows how to perform check- in and check- out procedures.
Posts room charges and taxes to guest accounts.
Transfer charges and deposits to master accounts.
Verifies that room rates are correct and posts those rates to guest accounts.
To Verify that all charges posted from the POS Software, SPA software had reached the correct guest folios and also not missing.
To verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated in to PMS system.
Perform nightly balancing of in- room video and long- distance telephone services
Summarizes results of operations for management.
Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information.
Verifies all account postings and balances.

Education:

High school graduate or equivalent. Must speak, read. Write, and understand the primary language used in the workplace. Must be able to speak and understand the primary language used by the guests who visit the hotel.
Experience:
Minimum one year of hotel front desk supervisory experience, experience handling cash, accounting procedures, and general administrative tasks.

- International Working Environment
- Competitive Salary and Benefit Package
- Internal Career Advancement

Cập nhật gần nhất lúc: 2024-03-29 09:01:15