NHÂN VIÊN LỄ TÂN NAM (GUEST SERVICE AGENT)

To register the guest, ensuring that the necessary details are obtained, i.e. name in full, address, whether company or private booking, special rate, allowances, VIP, charge details, nationality, passport number, etc.
Complete guest check- in & check- out procedures.
Get information about the daily activities and meetings taking place in the hotel into log book
Keep properly the accounts of the guests for their expenses during their stay and charge them upon departure or any time they ask for it.
Handle every kind of requests and complaints of the guests.
To greet all guests at all times in a friendly manner and use guest’s name at every opportunity
Balance the cash, currency, credit cards received from the guests and hand them to the accounting department before ending of shift.
To do everything possible to ensure that the guests depart the hotel with a positive impression of hotel service
Make reports to the accounting department.
To allocate room according to reservations list, ensuring that this is what the guest has booked, both in terms of the room itself and the rate to be paid. Review the room rates, room location, and types of room.
Check and prepare all the nigh reports and all necessary reports, forms required to carry out the daily operation.
Report any unusual occurrences and requests to Front Office Supervisor/ Duty Manager/ Assistant Front Office Manager/ Front Office Manager.

Education: College Graduate in Hotel Administration, Hotel Management or equivalent
Other: Knowledgeable of Front Office computer system; strong interpersonal and communication skills, fluency in English.
Certification: Certification in Front Office operation (preferred but not required).
Experience:Minimum 1 year experience in Front Office operation at 4- 5 star hotel

Work at an ideal, active and friendly environment
6 day- off per month
Get 100% service charge for the probationary period
Meal of shift, breakfast, night meal, and uniform allowance
To be entitled to the prescribed social insurance as law after the probationary period
Get a competitive salary depending on ability and holiday bonus

Cập nhật gần nhất lúc: 2026-05-14 12:45:03