Nhân viên Lễ Tân ( phỏng vấn trước Tết- Đi làm Sau Tết)

Knowledgeable and handle special requests, selling of amenities and catering, arrival and departure patterns.
Perform concierge duties such as booking tours and transportation, giving directions, provide most updated hotel information, local information, restaurant information, etc
To efficiently carry out all guest check out procedures.
To handle guest complaints, inquiries, and comments in professional manner, log them and initiate appropriate action and follow up
To carry out administrative requirements as directed.
To check villas prior to guests check- in to ensure they are clean, properly equipped and in high standard of maintenance.
To conduct hotel site inspection when directed.
Help to develop guest history profiles, coordinate tracking of inventory and proper storage and pick up of equipment.
To maintain an up to date files and information on tours, sightseeing and points of general interests and make the necessary booking when requested.
Contributes to due diligence efforts and risk management activities for existing and future projects.
Be able to use mobile, walkie talkie and two way communications systems
To entertain guests as and when appropriate.
Do the inventory control and issuance of keys, master keys, mobiles and walkie talkies.
To upsell all hotel, spa facilities and outlets.
To obtain credit card approvals upon guest arrival.
To implement and maintain guest recognition program
To greet guests on arrival at the hotel and conduct check- in and registration procedures.
To close at the end of each shift and balance individual transactions and cash float.
Keep abreast of current information.
To conduct money changing transactions accurately and efficiently as per hotel policy.
Support the Corporate Social Responsibility program of the through the implementation of policies and programs that contribute to environment- friendly practices in the hotels and resorts.
To attend all required trainings and maintain multi skills to flexibly perform in all sections in FO when its required.
To conduct inspections of the public areas of the main lobby ensuring a high standard of cleanliness and maintenance and initiating appropriate action where necessary.
Assist and process all in- house requests and needs from all departments.
To assist the cashiers with guest billing procedures.

Having pre opening experience
3 years experience in same position in 5 star hotel.
Good experience with Opera & related hotel software

Attractive income level
Other benefits according to Banyan Tree Group standards.
Providing accommodation during employment at the hotel
Insurance covering over 100% of income, additional accident insurance for employees.

Cập nhật gần nhất lúc: 2024-04-03 11:44:01