- Get information about the daily activities and meetings taking place in the hotel.
- Verify if all the expenses have been charged on the bills of the guest as well as the amount. Fill in the Room Reconciliation at the end of each day and send it to Accounting department.
- Report any unusual occurrences and requests to his superior.
- Cooperate with other colleagues to complete guest check- in procedures
- Handle every kind of requests and complaints of the guests.
- Give suggestions and comments to direct superior.
- Develop knowledge about other departments, their staffing, services and hours of operation in the hotel.
- To greet customers and identify his specific reservations.
- To register the guest, ensuring that the necessary details are obtained, i.e. name in full, address, whether company or private booking, special rate, allowances, VIP, charge details, nationality, passport number, etc.
- Use proper telephone etiquette.
- Prepare all the necessary forms required to carry out the daily operation.
- Verify the transfer of guest charges from other departments.
- To allocate room according to reservations list, ensuring that this is what the guest has booked, both in terms of the room itself and the rate to be paid. Review the room rates, room location, and types of room.
- Prepare the check out and billing for the guests.
- Keep properly the accounts of the guests for their expenses during their stay and charge them upon departure or any time they ask for it.
- To liaise or alert bellman so that the guest&039;s luggage is taken to his room and the key
- Develop thorough knowledge of the software used in the Front Office.
- Promptly notify housekeeping of all late check- out, early check- in and special requests.
- Balance the cash, currency, credit cards received and hand them to the accounting department.
- Follow all safety and emergency procedures and how to act upon them (Risk Management).
issued.
- Apply strictly all safety and hygiene policy, regulation and procedures of the hotel (HACCP). Perform other duties as assigned.
- To ensure that all departments, particularly restaurants, are notified of the tariff entitlements. Help to minimize wastage, neglect, breakage and mishandling of equipment and supplies. Control the hygiene and cleanliness of work area, equipment and material.
