Nhân viên Quan hệ Khách hàng/ Guest Relations Officer

Follow up with guests during and after their visit to ensure satisfaction and gather feedback
Actively listen to guest feedback, handle complaints or special requests with a service- oriented approach
Assist with check- in/check- out (if in a hotel environment) or welcome desk operations (for restaurants)
Support other guest service tasks assigned by the supervisor or manager.
Maintain accurate guest records and update the customer database for loyalty and follow- up purposes
Assist in arranging special services for VIP guests, birthdays, anniversaries, or returning guests
Coordinate with other departments (F&B, Housekeeping, Kitchen, Engineering, etc.) to ensure guest expectations are met
Provide information about services, promotions, events, and assist with table or room reservations

Familiarity with basic computer skills and customer service systems (e.g., reservation or PMS software).
Strong interpersonal skills, emotional intelligence, and problem- solving ability
6 months to 1 year of experience in hospitality, customer service, hotel or restaurant operations preferred
Willingness to work on a rotating shift schedule, including weekends and public holidays
Good communication skills in English (additional languages are a plus)
Pleasant appearance, confident and professional demeanor

Attractive Salary
Professional Development – Training opportunities and clear career advancement paths
Accommodation Support
Friendly Work Environment – Supportive team, open communication, and strong company culture
Full Insurance Coverage – Social, health, and unemployment insurance in compliance with labor laws
Meals Provided

Cập nhật gần nhất lúc: 2025-07-10 10:50:03