Nhân Viên Tổng Đài

Assists guests with international calls and directory queries
Be a friendly face and helping hand to our guests
Look smart – wear your uniform with pride
Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard
Report on logbook daily
Aware of local telephone listings and frequently dialed numbers
Maintain detailed knowledge of Resort Information
Abides by principles of guest privacy
Records all requests on daily jobs sheets
May assist with other duties as assigned by management
Pages guests in co- operation with concerned departments
Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
Maintains a clean work environment
Handles guests needs or requests and reports complaints to Resort Assistant Manager
Attends to all guest queries and requests promptly
Perform any other duties which may be assigned by the management from time to time.
Maintains detailed knowledge of the Hotel’s fire, life and safety system
Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.
Process all incoming and outgoing calls accurately and courteously
Advises defects on switchboard equipment to Supervisor
Other ad- hoc duties – unexpected moments when we have to pull together to get a task done
Pages staff member when requested
Records and controls accurately wake up calls

Education: Diploma or Vocational Certificate in Business Management, Business Study or equivalent
Service years in the field: 1 year experience in customer service or switchboard operator.
Knowledge and skills:
Excellent English
Proficient in the use of Front Office System
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
Language: English and Vietnamese

Competitive salary
Social Insurance as law
Bao Viet Health insurance for personal and family
Service charge
7 Accident Insurance
Home Leave allowance
Rest & Relaxation Allowance per 3 months
Housing, uniform, meal and transportation are provided by the resort
Repatriation allowance
Gym room
Relocation assistance

Cập nhật gần nhất lúc: 2024-08-22 02:40:02