Night Auditor

- Knows how to operate PMS, typewriters, and other front office equipments.
- Transfer charges and deposits to master accounts.
- Prints up and files reservations for the next business day.
- Verifies that room rates are correct and posts those rates to guest accounts.
- Monitors the current status of coupon, discount, and other promotional programs.
- Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information.
- Is able to function as a front desk agent especially in terms of check- in and check- out procedures.
- Performs wake- up calls.
- To verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated in to PMS system.
- Balance the day’s charges, making corrections as necessary.
- Posts room charges and taxes to guest accounts.
- Understand principles of auditing, balancing, and closing out accounts.
- Must have complete knowledge of emergency procedures.
- Checks to see that all charges are assigned to the appropriate departments.
- Prepare of End of day procedure.
- Follow the End of Day / Night Audit Checklist.
- Post charges to the guest accounts that have not been posted or were incurred on the night audit shift.
- Run end of day process in property management software (PMS).
- Respond to guest needs, special requests and complaints and alert the appropriate manager as needed
- Summarizes results of operations for management.
- Prepares a summary of cash, check, and credit card activities.
- Perform nightly balancing of in- room video and long- distance telephone services
- Tracks room revenues, occupancy percentages, and other front office statistics.
- Processes guest charges voucher and credit card vouchers.
- Understand and knows how to perform check- in and check- out procedures.
- To Verify that all charges posted from the POS Software, SPA software had reached the correct guest folios and also not missing.
- Verifies all account postings and balances.

To be discussed during the interview.

As Company&039;s policy.

Cập nhật gần nhất lúc: 2025-06-29 06:25:03