Overview of duties
• Laise with other departments to be in charge of night operations whilst on duty in term of property and guest safety and security.
• Primarily responsible for accuracy, consistency and cohensiveness of of daily transactions and postings.
Main responsibilities
• Night Auditor is responsible for late arrival and visitor in accordance with International and Vietnamese law as well as hotel policy. He/she is also laise with Fire Evacuation, First Aid and other Safety and Security actions in case of emergency.
• Checks front office accounting records for accuracy and, on a daily basis, summarizes and compiles information for the hotel&039;s financial records. Tracks room revenue, maximizing occupancy percentages, and collect statistical figures for daily statistic report and forecast.
Administrative responsibilities
• Hand over pening issues which do not require prompt actions for following shift.
• Handle and report all issues/problems happen during the shift
• Ensure supplies for Front Desk.
Technical responsibilities
• Is able to function as a Front desk attendant especially in terms of check- in and check- out procedures, currency exchange, breakfast box and wake up call.
• Issue room key and escort guest.
• Prepares a summary of cash, check, and credit card activities, reflecting the hotel&039;s financial performance for the day.
• Verifies all account postings and balances made during the day by front desk cashier and agents.
• Complete Daily Statistic Report and delivered to concerned departments
• Answers inquiries pertaining to hotel services, registration of guests; dining, entertainment, and travel directions.
• Collect supporting checks from other departments to put in guest file
• Posts room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier.
• Makes restaurant, transportation, or entertainment reservation, and arranges for tours.
• Handle telephone and reservation at night time.
• Verifies journal and ledger entries of cash, check and credit card payments.
• Reviews data regarding room status,room rate and expenditures.
• Is able to function as a Bellman in their absence at night time.
• Run End of day process in Property management system.
Commercial responsibilities
• Responsible for maintaining accurate front desk cash drawers
• To maximize revenue and sales practice
Human responsibilities
• To support other departments for customer service, safety and security
• To have a good working relationship with colleagues.
