Night Duty

Select, train and evaluate all personnel within Front Office.
Follow- up on complaints and take corrective measures.
To assist in the building of an efficient team of associates by taking an active interest in their welfare, safety and development.
To ensure that all employees reporting for duty are punctual, wearing the correct and proper uniform and name badge at all times.
To liaise with the AFOM/FOM on any guest complaint and problems.
Exceptional staff management skills and experience to drive forward the Front Office Strategy through team building, coaching and motivation.
To constantly strive to please all guest with whom he/she may come into contact during his/her working hours.
To ensure all associates provide a courteous and professional service at all times.
To ensure that all VIPs are checked- in as per policy and procedure.
To ensure that all associates have completed understanding and adheres to the hotel’s rules and regulations.
Maintain quality of services and standards according to requirement of hotel.
Perform other duties which are assigned by The Hotel Management from time to time
Able to overlook and manage all operations and matters related to Front Office operations.
To assist in the training of any associates ensuring that they are full equipped and would have the necessary skills to perform their duties with maximum efficiency.
To maintain the hotel’s standard and method of service.
To inspect and pre- assigned rooms accommodation blockings for VIP’s special groups and regular guests that all rooms set- up and amenities are prepared according to standard.
To handle guest complaints in accordance with hotel policy, reporting all complaints and problems.
To ensure that all airport pick- ups and drops- offs are handled properly.
To report all guest’s complaints, compliments and suggestions immediately to the management.
To have a sound working knowledge of the hotel’s daily functions and responsibilities to subordinates, assisting them in their duties.
To ensure that all message, fax, parcels and etc. are delivered as per hotel policy and standards.

Fluent in English
College or Vocational Certification in Hotel Management, Business Administration, English or related field.
2 years experience in hospitality customer service, or an equivalent combination of education and experience.

Training courses are provided by hotel
Receive compensatory leave, annual leave and holidays according to the companys general regime and regulations
Other benefits following Labour law and regulation of company
Uniform and free laundry are available
Lovely colleagues with full support and enthusiasm
Ensure full benefits for employees according to current legal regulations (social insurance, health insurance, unemployment insurance, union...)
Opportunity to work in international 4 star hotels environment for professional growth and career development
Staff canteen meal at resort
13th month salary according to company regulations
Gross salary up to 15 mils per month and bonus monthly service charge
Bus from Hanoi city to Resort daily

Cập nhật gần nhất lúc: 2024-10-27 03:40:02