Night Duty

To liaise with the AFOM/FOM on any guest complaint and problems.
To ensure that all airport pick- ups and drops- offs are handled properly.
To constantly strive to please all guest with whom he/she may come into contact during his/her working hours.
Able to overlook and manage all operations and matters related to Front Office operations.
To handle guest complaints in accordance with hotel policy, reporting all complaints and problems.
To assist in the building of an efficient team of associates by taking an active interest in their welfare, safety and development.
To ensure that all employees reporting for duty are punctual, wearing the correct and proper uniform and name badge at all times.
Exceptional staff management skills and experience to drive forward the Front Office Strategy through team building, coaching and motivation.
To ensure all associates provide a courteous and professional service at all times.
To have a sound working knowledge of the hotel’s daily functions and responsibilities to subordinates, assisting them in their duties.
Select, train and evaluate all personnel within Front Office.
To inspect and pre- assigned rooms accommodation blockings for VIP’s special groups and regular guests that all rooms set- up and amenities are prepared according to standard.
To ensure that all VIPs are checked- in as per policy and procedure.
Perform other duties which are assigned by The Hotel Management from time to time
Follow- up on complaints and take corrective measures.
To report all guest’s complaints, compliments and suggestions immediately to the management.
To ensure that all message, fax, parcels and etc. are delivered as per hotel policy and standards.
To assist in the training of any associates ensuring that they are full equipped and would have the necessary skills to perform their duties with maximum efficiency.
To ensure that all associates have completed understanding and adheres to the hotel’s rules and regulations.
Maintain quality of services and standards according to requirement of hotel.
To maintain the hotel’s standard and method of service.

College or Vocational Certification in Hotel Management, Business Administration, English or related field.
2 years experience in hospitality customer service, or an equivalent combination of education and experience.
Fluent in English

Staff canteen meal at resort
Opportunity to work in international 4 star hotels environment for professional growth and career development
Uniform and free laundry are available
Bus from Hanoi city to Resort daily
Receive compensatory leave, annual leave and holidays according to the companys general regime and regulations
Training courses are provided by hotel
Ensure full benefits for employees according to current legal regulations (social insurance, health insurance, unemployment insurance, union...)
Lovely colleagues with full support and enthusiasm
13th month salary according to company regulations
Other benefits following Labour law and regulation of company
Gross salary up to 15 mils per month and bonus monthly service charge

Cập nhật gần nhất lúc: 2025-07-19 21:50:02