Night Duty

- To motivate all the staff regarding the selling and up-selling programmes, and to make sure that the rates given are matching with the instructions received. To do the proper controls as per procedures established
- Responsible to ensure that all Financial and Audit Procedures are respected. Then realize daily the appropriate controls: Bucket Checks, Cashier Closures, Registration cards and correspondence, Rebates, Paid Out, Room rates, credit limit, float…
- To maintain per shift an accurate record in the logbook of items and incidents which may be of concern to the management and/or which may requires further attentions.
- To ensure the overall co-ordination of the Front Office Operations and to assist all sections of the Front Office department.
- Be the first to be called if a guest is looking for a member of the management team. In dealing with these situations, he must use tact and diplomacy to rectify quickly the situation, reaching the guest satisfaction but as well respecting the procedures and organisation of the Sofitel Saigon Plaza.
- To co-ordinate the overall lobby activity and will be dynamic in guest relationships.
- Duty Night is the only representative of the management during night time. He must be for this reason very versatile and to be ready to handle some very different situations.

- Local contract for this position
- Team-player with enthusiasm to share knowledge with the colleagues
- Minimum 2 years of experience as the same position or relation.
- Excellent oral and written communication in English
- Excellent presentation skills and time management skills
- Opera Hotel system skill is a must
- Customer service oriented
- Self-motivated and results oriented

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Cập nhật gần nhất lúc: 2022-08-05 22:42:04