Night Front Office Supervisor

THE RITZ-CARLTON RESIDENCES HANOI
Mức lương
Đang cập nhật
Địa điểm làm việc
Hoàn Kiếm, Hà Nội
Kinh nghiệm yêu cầu
Cập nhật
Chi tiết tin tuyển dụng

Mô tả công việc

Answer, and process all calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Valet, Engineering, Housekeeping) as necessary to resolve call, request, or problem. Understand and assist with owners’ reservation services (HRS).
Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
Serve as a departmental role model or mentor; follow up to confirm employee compliance with company standards and policies and external regulations.
Perform other reasonable job duties as requested.
Respond to Residence owners’ requests for information, special arrangements, or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.
Adhere to the highest standards of The Ritz- Carlton service excellence.
Assist with scheduling of the elevator for move- in/out for Residence owners/tenants.
Schedule, supervise and reinforce the job specific protocols as outlines in the Ritz- Carlton Standard Operating Procedure Manual.
Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
Report accidents, injuries, Residence owners’ incidents and unsafe work conditions to manager; and complete safety training and certifications.
Follow all company policies and procedures, ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
Comply with quality assurance expectations and standards.
Respond to special requests from Residence owners with unique needs and follow up to promote satisfaction.
Maintain the highest level of safety, security and hospitality to our Residence owners.
Gather, summarize, and provide information to Residence Owners’ about vendors, surrounding area amenities, special events and activities.
Stand, sit, or walk for an extended period of time or for an entire work shift.
Assist with Bell/valet services for owners when requesting for their vehicles. Perform Lobby ambassador tasks. Review shift logs/daily and maintain that all Residence owners are logged in systems.
Assist management in scheduling, training, evaluating, motivating and coaching employees.
Welcome and acknowledge all Residence owners according to company standards, anticipate and address Residence owners’ needs, assist individuals with disabilities, and thank Residence owners with genuine appreciation.

Yêu cầu công việc

Qualification
• 3 years experience in concierge guest services, front desk, or related professional areas and/or 1 year experience in a supervisory role
• Relevant Diploma or Bachelor&039;s degree
• Owning a valid car driver&039;s license is advantageous.

Quyền lợi

Associate Discount Program on rooms and food at over 30 brands of Marriott International worldwide
Competitive attractive salary and remuneration
Become a member of our Ladies and Gentlemen at the first legendary The Ritz- Carlton property in Vietnam
2 OFF days/ weeks; Annual leave and Paid leave on special occasions
Contribution to mandatory insurance based on 100% of salary, starting from the probation period
Become a member of the leading global hotel company Marriott International
Career development opportunities at all properties in the company
Other benefits as per the company’s policy
Associate Engagement Activities throughout the year
Gifts on special occasions
Training and development courses from Marriott International
Meal allowances

Cập nhật gần nhất lúc: 2024-06-14 01:20:03

Xem thêm
Người tìm việc lưu ý:
Bạn đang xem tin Night Front Office Supervisor - Mã tin đăng: 4413861. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt nhất, nhưng chúng tôi không đảm bảo và không chịu trách nhiệm về bất kỳ nội dung nào liên quan tới tin việc làm này. Nếu người tìm việc phát hiện có sai sót hay vấn đề gì xin hãy báo cáo cho chúng tôi

THE RITZ-CARLTON RESIDENCES HANOI

Quy mô: Cập nhật
Trụ sở: Cập nhật

Thông tin chung

Ngành nghề
IT phần mềm
Cấp bậc
Trưởng Ca/ Giám Sát
Kinh nghiệm yêu cầu
Đang cập nhật
Trình độ yêu cầu
Đang cập nhật
Số lượng cần tuyển
1
Hình thức làm việc
Ca đêm
Giới tính
Đang cập nhật
Hạn nộp hồ sơ
25/06/2024
Mẫu CV đẹp

Việc làm đề xuất liên quan

Việc làm đã xem gần đây