Adhere to the highest standards of The Ritz- Carlton service excellence.
Comply with quality assurance expectations and standards.
Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
Serve as a departmental role model or mentor; follow up to confirm employee compliance with company standards and policies and external regulations.
Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
Answer, and process all calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Valet, Engineering, Housekeeping) as necessary to resolve call, request, or problem. Understand and assist with owners’ reservation services (HRS).
Perform other reasonable job duties as requested.
Welcome and acknowledge all Residence owners according to company standards, anticipate and address Residence owners’ needs, assist individuals with disabilities, and thank Residence owners with genuine appreciation.
Report accidents, injuries, Residence owners’ incidents and unsafe work conditions to manager; and complete safety training and certifications.
Follow all company policies and procedures, ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
Assist with Bell/valet services for owners when requesting for their vehicles. Perform Lobby ambassador tasks. Review shift logs/daily and maintain that all Residence owners are logged in systems.
Gather, summarize, and provide information to Residence Owners’ about vendors, surrounding area amenities, special events and activities.
Assist with scheduling of the elevator for move- in/out for Residence owners/tenants.
Stand, sit, or walk for an extended period of time or for an entire work shift.
Schedule, supervise and reinforce the job specific protocols as outlines in the Ritz- Carlton Standard Operating Procedure Manual.
Assist management in scheduling, training, evaluating, motivating and coaching employees.
Respond to special requests from Residence owners with unique needs and follow up to promote satisfaction.
Respond to Residence owners’ requests for information, special arrangements, or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.
Maintain the highest level of safety, security and hospitality to our Residence owners.
