Executive NSO is responsible for planning, executing, and overseeing activities related to new store openings. Collaborates with departments to ensure progress, quality, and operational efficiency during launch. Reports directly to the Pre- Opening Manager on ongoing tasks.
Responsibilities:
Planning and Submitting Approval for New F&B Projects
Support the NSO Manager FnB in market and competitor research to develop new project ideas.
Assist in preparing the project budget and finalizing the new outlet proposal.
Conduct site checks with the NSO team to develop suitable concepts for new F&B projects.
Source and recommend design agencies aligned with the proposed concept.
Planning and Preparing for New Store Openings
Monitor construction progress, equipment installation, and site readiness.
Ensure all required permits such as fire safety, food safety, utilities, etc. are obtained in accordance with regulations.
Coordinate with departments (Marketing, HR, Construction, Supply Chain, etc.) to develop the timeline and task checklist for opening the new store.
Review outlet layout drawings to ensure operational compliance.
Coordinating and Rolling Out New Operational Models
Ensure all new store locations are fully compliant with hygiene protocols, food safety regulations, and fire prevention and control requirements as mandated by local authorities and company standards.
Provide consultation on design, space layout, workflow, and customer service quality.
Develop SOPs for new store formats (large- scale, small- scale, etc.
Coordinate with the Operations team to ensure the effective implementation of operational procedures at new outlets.
Supervise & Support New Shop Opening Operational
Collect feedback from customers and staff to quickly adjust processes or store models.
Handle any issues that arise during store operations, particularly those related to service and product quality.
Evaluating and Improving the Opening Process
Analyze data and report on the results of the new store openings, and provide recommendations for process improvements for future projects (after the first quarter of operations).
Evaluate the performance of each project based on key performance indicators (KPIs) such as revenue, costs, and staff performance.
