Nv Lễ Tân/ Guest Service Agent

 Is familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotels
 Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly
Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity
 Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e- mail, messages, and how to interpret availability sources within the reservation systems
 Maintains intimate knowledge of departmental standards and procedures
 Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist
 Endeavors to maintain the high standards of the hotel with particular regard to the importance of IHG Loyalty Program member and other VIP’s and with reference to hotel and to be a health or safety hazard
 Registers and rooms all arrivals according to established procedures
 Responsible and attends to guest’s request of using the service of safety box at all times
 Keeps abreast of all modifications to accounting policies and procedures
 Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.
 Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
 Perform any other duties which may be assigned by the management from time to time.
 When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival
 Cashes hotel guest’s personal and travelers checks and assists with currency exchange
 Maintains cashier float and ensures accurate daily report of all money received
 Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.
 Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service
 Performs the audit balances and prepares all works for audit in an orderly fashion
 Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a IHG Brand

Required Skills –
• Proficient in the use of Microsoft Office and Front Office System
• Able to read and write English
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
Qualifications –
• High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
Experience –
• 1 year experience in guest / customer service, or an equivalent combination of education and experience.

- Team building and Colleague Events as per IHG&039;s activities
- Annual Health Check
- Competitive salary and service charge
- Social Security as per Labor Law
- Bonus on holidays (New Year, Tet, Independence Day, ...)
- Special Service Discount to all colleagues
- Duty meal and uniform provided

Cập nhật gần nhất lúc: 2025-06-30 09:05:05