Ocean Documentation Staff

The Ocean Documentation Staff is responsible for delivering outstanding service to both internal and external customers, adhering to quality standards, ensuring timely data entry into UFS, and maintaining efficient and effective handling of shipment documentation and payment processes. The staff must promptly respond to customer inquiries and complaints and adhere to established quality guidelines, and coordinate closely with relevant departments to ensure the smooth and proper execution of the booking process.

Notify superiors of any irregular issues in a timely manner.
Review invoices and debits from carriers and request payment from the Billing Team.
Report to direct superiors as requested.
Regularly monitor emails and respond promptly to messages with the necessary information within 24 hours of receiving the initial inquiry.
Receive shipping instructions from shippers and accurately input the information into the UFS system.
Maintain consistent, clear communication with all relevant parties.
Input cost and sales data into the UFS system and send debit notes to agents. Check and follow up on carrier telex releases and surrendered MBLs.
Perform other tasks as assigned by the superiors.
Update the VGM and MBL on the carrier&039;s system, verify the accuracy of the HBL and MBL, file AFR, ENS, CAM, AMS, and ISF, and send pre- alerts to agents in compliance with customs regulations.

► Education and experience:

Working knowledge of all operational procedures and practices.
At least 01 year of experience in the forwarding and logistics industry with a solid understanding of its processes and practices.
College or Bachelor’s degree.
Proficient in using systems for booking, documentation, shipping insurance, and intranet.

► Required skills and abilities:

Intermediate English proficiency. Other language (Japanese, Chinese, Korean, etc.) is advantageous.
Ability to work well under pressure and in a fast- paced environment.
Skilled in PC usage and familiar with business systems relevant to the role to effectively troubleshoot problems.

► Working condition & Benefits:

Working Place: Bluesky Office, 01 Bach Dang, Ward 2, Tan Binh District, HCMC
Insurance: 24 hours’ Accident Insurance, Social Insurance, Health Care Insurance
Working time: 8:00 – 17:35 Monday- Friday (Close Saturday & Sunday)
Annual Leave: 12 days/year (after probation time)
Performance Assessment: twice per year (fixed in April and October)
Annual Salary Increase: once per year
Others: International working environment with a lot of opportunities for learning and development, training courses, company trip, etc.
Net salary: Negotiable (13 months a year plus Tet bonus & Annual performance bonus)

Cập nhật gần nhất lúc: 2024-03-07 09:55:36