Ocean Export Customer Management -Senior Executive in HAI PHONG

Ensure compliance with Customer specific KPI&039;s - as applicable
Ensure Customers are invoiced for all shipment related charges
Handle &039;telex release&039; procedure according to ocean freight SOP - as applicable
Facilitate communication between Customer and Export Customs Team - as applicable
Run compliance check against corporate and legal guidelines
Handle continuous pre-shipment status follow-up with Shipper and inform Destination office - as applicable
Evaluate requested routing, equipment availability and enter preferred carrier routing into TMS (TANGO)
Ensure valid quotation for Shipper is in place
Verify and create income reserves and cost accruals in TMS (TANGO)
Run compliance check against destination country ocean freight SOP
Act in a manner which increases Customer satisfaction and loyalty, maximizes shipment profitability and decreases operating expenses
Provide Customers with proactive exception management in case of service quality deviations including follow-up and problem resolution
Explore upsell opportunities with the Shipper (involve Sales Team - as applicable)
Handle all Customer facing communication and shipment related internal communication between/with DB Schenker stakeholders
Generate operational reporting for Customer - as applicable
Request and receive VGM details from Shipper - as applicable
Relay VGM details to Export Documentation Team
Qualify booking request details against customer service agreement and current market conditions
Ensure the accurate and timely movement of ocean freight to- and from specific locations within the service standards agreed with the Customer
Continuously provide Shipper&039;s volume forecast information to Export Operations Team and Destination Office
Notify Export Documentation Team of any changes required to draft B/L
Receive and/or upload relevant Customer documents to digital archive (ODM) - as applicable
Evaluate and ensure shipment profitability
Receive booking request from Shipper or Destination Office
Capture Shipper&039;s booking request in TMS (TANGO) for file creation - as applicable
Request update from MDM Team (Master Data Management) as applicable
Initiate credit check for Shipper and follow up on credit issues with Finance Team
Request and receive pickup instructions from Shipper and relay to Operations Team
Receive volume forecast information from Destination Office and overlay with Shipper&039;s volume forecast - as applicable
Continuously obtain adequate shipping volume forecast information from Shipper and maintain this information at all time – as applicable

Ability to multi-task

Perform well under pressure
Strong computer (Windows PC) skills
Decision-making and problem-solving skills
Organizational skills
Typing skills (at least 30 words per minute)
03 years of relevant experience
University degree
Ability to prioritize and manage time
Effective communication skills and professional communication etiquette
Fluency in written and spoken English
Prefer other language(s): Good oral and written skill in Chinese (Mandarin) or Japanese
Attention to detail and accuracy
Fluency in written and spoken local language
Must work well within a team

Du Lịch
Đồng phục
Tăng lương
Chế độ thưởng
Nghỉ phép năm
Phụ cấp
Đào tạo
Chăm sóc sức khỏe
Chế độ bảo hiểm

Cập nhật gần nhất lúc: 2021-08-31 11:40:17