Ocean Freight Customer Service

Roles and Responsibilities

Manage daily booking from suppliers/shippers/sales etc and communicate with sales owner to get shipping instruction.
Arrange booking and get booking confirmation from allocated carriers.
Billing checking, confirmation with overseas, send pre-alert
Ensure the daily excellent service provided and the KPI met, reduce risk and potential claims.
Customer relationship (external & internal), work with customers and vendors to improve our performance and service
Be responsible for follow up and complete the assigned shipments, the daily work within the team, sales support, ensure the timely and proactive communication with customers and other related parties.
Other works arranged by direct supervisor or manager.
Rate quotation for general inquiry (if needed)

Education and Experience requirements

Knowledge of ocean cargo process flow.
Bachelor Degree or above
At least 3 years related experiences; the background for global forwarder will be preferable.
Well operation knowledge, good experience in operation and fluent English.
Experience in Cargowise system is the plus

Job Skills, Personality and Competencies for this position

Good PC skills in MS Word, MS PowerPoint and MS Excel
Reliable, well organized, honest, team-player.
Excellent communication skill in both Vietnamese and English, responsible, active.

Cập nhật gần nhất lúc: 2021-12-01 14:12:02