Ocean Freight Supervisor

* Support Ocean Product Customers
- Collaborates with Business Development to conduct customer visits, evaluate service gaps, and ensure customer satisfaction with product offerings.
- Demonstrates ocean services expertise to leverage customer relationships, expand customer services, and improve ocean product processes.
- Responds to customer escalations to resolve issues and address complex customer concerns.
- Monitors preferred carrier’s performance to meet customer and product expectations and match organizational goals.
- Contributes to quarterly business reviews to manage customer expectations and meet customer commitments.
* Supervises Ocean Product Operations
- Manage daily operations to ensure performance indices and service levels and to investigate variances for development of corrective action plans.
- Evaluates quality goals to identify process improvements needed.
- Reviews operational benchmarking to support continuous process improvement.
- Contributes to special projects to promote business enhancements (e.g., new applications, systems support, etc.).
* Provides Ocean Freight Reports
- Generates reports to combine operational data (e.g., storage costs, etc.) for shipment processing and management review; and maintains reports to fulfill customer requested data (e.g., insurance, invoices, etc.).
- Analyzes daily performance reports to define process improvements and to ensure compliance with regulations.
- Coordinates the preparation of shipment documentation and administration to support Operations.
* Supervise and develop non-management team members

- 4-5 years of experience in equivalent positions
- Has some experience working in a freight forwarding environment is preffered.
- Demonstrates a detailed understanding of processes, procedures, and technology for intermodal transportation
- Excellent analytical and problem-solving skills
- Able to use basic software to develop and review reports to ensure accuracy, completeness and identifies issues with report generation (e.g., missing variables, incorrect data, etc.)
- Good interpersonal and communication skills in order to work across functions with teams in both Vietnam and overseas
- Degree in Logistics, Supply Chain Management, Business Administration, Economics, Foreign Trade or relevant fields
- Must understand basic English