Officer, ICT Support

BRITISH UNIVERSITY VIETNAM (BUV)
British University Vietnam (BUV) is the first and only international university in Vietnam to directly award British degrees from the prestigious University of London and Staffordshire University. BUV is rated a 5 Star university of excellence by the world recognized QS accreditor, and is also recognized with a University- wide accreditation from the UK’s Quality Assurance Agency (QAA).
BUV has three main brand drivers:

Offering accredited British and international higher education and training in Vietnam.
Including a compulsory personal and social growth program that prepares students for the future of life and work.
Providing 5- star university campuses, learning spaces, and services.

Students study at BUV’s award- winning campus in the Ecopark township near Hanoi. With its state- of- the- art teaching and learning facilities and iconic design, BUV is recognised as one of the best educational environments in Southeast Asia.
With a wide network of more than 300 enterprise partners in various fields, and 12- week exchange training programmes, BUV helps students gain professional knowledge and practical skills to meet employers’ requirements as well as be ready to develop their careers immediately after graduation.
Established in 2009, BUV provides teaching for undergraduate and graduate programmes. Employability rates for students are exceptionally high with 100% of graduates from BUV either employed or continuing higher education within 3 months after graduation.
POSITION PURPOSE
The Officer, ICT Support is responsible for providing technical assistance and support related to IT systems, hardware, or software. They respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.
AREAS OF RESPONSIBILITY

Provide technical support to users and resolve IT- related problems promptly.
Collaborate with other departments to understand IT requirements.
Implement and enforce IT policies, procedures, and standards to ensure compliance and security.
Other tasks as assigned by line manager and the ICT management team.
Provide technical support for Academic and other departments in training, and event organization.
Install, configure, and maintain computer hardware, software, and networks.
Document IT systems, configurations, and procedures for knowledge sharing and training.
Ensure the security of IT systems, including data backup, antivirus protection, and access controls.
Evaluate and recommend new technologies to improve efficiency and productivity.
Troubleshoot hardware and software issues related to internal IT.

Yêu cầu công việc

POSITION SPECIFICATIONS
COMPETENCIES (knowledge, skills, and abilities)
Essential

Excellent problem- solving and troubleshooting skills.
Strong technical knowledge of computer hardware, software, and networks.
Familiarity with operating systems, such as Windows, Linux, and macOS.
Excellent communication and interpersonal abilities.
Knowledge of computer hardware and software systems.
Bachelor’s degree in Information Technology, Computer Science, or a related field.
Proven experience in IT support or administration.
Attention to detail and accuracy in work.

Desirable

Certification such as CCNA, MCSA, and ITIL 4 Foundation is preferred.

COMPETENCIES (behavioural)
Essential

Excellent analytical and problem- solving abilities.
Be able to work under high- pressure
Process discipline and clear integrity.
Willing to work overtime and weekends (entitled to compensatory days off) if required
Hard- working and long- term commitment

Desirable

Creative thinking & innovation
Customer & service orientation

20 days annual leave, plus Xmas closure, public holidays and 5 days paid sick leave;
Flexible working arrangements;
Various staff events throughout the year (outings, year- end party, sports activities and other events);
Highly competitive salary package (plus benefits) for Vietnamese and expatriate candidates depending on qualifications/experience;
Business travel insurance;
Opportunity to work within a professional and multicultural environment.
Support and assistance in work permit and visa application together with relocation to and settling into living and working in Vietnam;
13th month Tet bonus (Vietnamese candidates);
Education support for staff, spouse and children;
Annual cost of living adjustment;
Transportation support;
Annual salary increases and bonuses based on performance;
Relocation allowance to cover visa/flights/initial days accommodation
Onsite fitness and sports centre;
Recognition & awards programmes;
Healthcare plan (Private accident, medical, and dental insurance, including annual health checks);

Cập nhật gần nhất lúc: 2024-06-20 10:45:05