With nearly 25 years of establishment and development, DC Technology Company (founded in 2000) and PMAC Joint Stock Company (founded in 2020) by PhD. Bùi Thị Thúy Nga have become leading companies in providing comprehensive solutions for the jewelry and precious metal manufacturing industry. Our expertise covers technology, machinery, equipment, supplies, and electroplating chemicals in the Indochina region.
We are currently recruiting for the position of
Customer Service (Hanoi)
to support the company. Below are the details of the position:
JOB DESCRIPTION:
Customer Service via Omnichannel Platforms:
• Identify customer needs, clarify information, research issues and deliver appropriate solutions or alternatives.
• Conduct follow- up calls to inform customers about further responses or to ensure their concerns are resolved effectively.
• Provide accurate and satisfactory responses to customer inquiries and concerns through phone, email, web chat, LinkedIn, Facebook and other social media channels.
• Adhere to communication scripts when addressing various topics, aiming to meet or exceed call center metrics while maintaining consistent, excellent customer service.
• Record all customer interactions in a clear and organized manner in the call center database.
Receptionist Duties:
• Handle incoming calls, direct them to the appropriate department and manage correspondence.
• Maintain the reception area in a tidy and organized manner to reflect a professional image of the company.
• Welcome and assist customers, partners and visitors professionally and courteously at the front desk.
JOB REQUIREMENTS:
• At least 1 year of experience in customer service/reception/call center /omnichannel sales.
• Excellent writing and verbal communication abilities, time management skills, the ability to multitask and work diligently.
• Good communication skills in English.
• Proficiency in Excel is preferred.
• Strong problem- solving, listening and communication skills.
• College/University graduate with a major in Business Administration, Commerce, Foreign Trade, Marketing, Information Technology or related fields.
JOB BENEFITS:
Income and Benefits:
• Competitive salary
• Fair and professional performance evaluation system, reviewed every six months
• Numerous promotion opportunities
• Annual travel and team- building activities
• Full social, health, and unemployment insurance as per the law
• Holiday bonuses, 13th- month salary, contribution- based bonuses, and other rewards based on annual business results and individual achievements
Learning and Development Environment:
• Attend training programs on skills development, personal branding, and other corporate training initiatives
• Numerous opportunities for advancement and development in training, talent development, and other areas within the HR department based on passion and capability
• Opportunities to learn, network, and build relationships with top- tier candidates and leading organizations in the industry, including attending workshops and sharing sessions
• Participate in trend analysis, learn analytical thinking from leadership, propose and implement innovative, high- value solutions quickly
• Access to modern recruitment tools, involvement in system building, digital transformation, ERP implementation, and ongoing business growth opportunities
Cultural and Team Environment:
• Young, dynamic, and friendly colleagues
• Professional, high- intensity work style with punctuality
• Open, respectful, and supportive leadership
GENERAL INFORMATION:
• Working hours: Monday to Friday (from 8:00 AM to 5:30 PM) and Saturday morning (from 8:00 AM to 12:00 PM)
• Company address: 22B, O2 Linh Dam, Hoang Liet Ward, Hoang Mai District, Hanoi
