One Touch Supervisor/ Giám Sát Tổng Đài

- Handles incoming/outgoing calls in an attentive, courteous and efficient manner, according to the hotel's standard operating procedures
- Provides clear and concise communication while assisting guests with their questions or needs
- Anticipates guests needs while providing recommendations of the hotel and local attractions
- Assists guests with changes in their room or restaurant reservation
- Delivers guest welcome calls upon check-in
- Responsible for clear and accurate radio communications with departments of the hotel
- Communicates with housekeeping regarding room availability and guest requests Input and access data in PMS system
- Assists with emergencies (medical, fire, power/system failure) by contacting the designated personnel for immediate assistance
- Accurately log incoming guest packages
- Maintains discretion and confidentiality of all calls, guest room and fax numbers
- Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
- Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
* Benefit:
- Competitive salary and benefit package
- Learning and development within Radisson Hotels Group
- Internal Careers Advancement
- Company shuttle bus
- Uniform & duty meals

- A minimum of 2 years hospitality experience in customer service
- Experience in a call center environment preferred
- A degree or diploma in Hotel Management or equivalent
- Fluent in the English language
- Strong verbal and interpersonal skills
- Good operating knowledge of Opera system
- A passion for delivering exceptional guest experiences
- Well-presented, organized and calm personality
- Flexibility to work all shifts including early mornings, evenings, nights and weekends any day of the week

Cập nhật gần nhất lúc: 2023-03-30 16:45:09