COMPANY INTRODUCTION
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Hà Nội
We&039;re looking for brilliant candidates to join our hot Silicon Valley startup, Skin AI LLC. Visit this page to get a sense of what our founders do. Skin AI uses data science to formulate a completely customized skincare regimen for every user based on results seen by people similar to them.
As a fast- paced startup, we are looking for candidates who are fully committed to our mission and growth. This is not a job where you simply put in hours – we need someone who thrives under pressure, is driven by results, and is ready to take on a variety of challenges. If you want to learn and grow at an accelerated pace, this is the environment for you, but only if you&039;re prepared to dedicate yourself fully to the team and our objectives. We’re looking for individuals who will push themselves and us to new heights, not those seeking a side gig or a laid- back role.
Our platforms: https://linktr.ee/yourpersonalizedskincareOur Founders’ story: https://youtu.be/hGrS04m2SCc
CUSTOMER EXPERIENCE AGENT (FULL- TIME | HA NOI & HYBRID | NO EXPERIENCED REQUIRED | PACKAGE FROM 10.000.000 TO 14.000.000 VND PLUS BONUS)
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Hà Nội
JOB DESCRIPTION
Job Industry: Skincare- Main Markets: U.S. & Canada.
Location: Ha Noi / Hybrid- Both offline & online, team meeting offline 2 times per week in Hanoi, flexible locations.
Employment Type: Full- time- No Moonlighting or Part- Time Work Allowed- Must have no ongoing commitments or obligations that would interfere with the role
A DAY IN THE LIFE
Prepare daily and weekly reports detailing allocated working hours and progress toward monthly goals to ensure alignment with team and company objectives.
Proactively and promptly address customer queries and resolve issues/requests with thoughtful and accurate responses across multiple communication channels (Email- primary, TikTok Shop messages, and other social platforms) to ensure the highest level of customer satisfaction.
Actively follow up on customer concerns to ensure complete resolution and satisfaction.
Undertake additional tasks assigned by Managers to support teamwork and contribute to achieving team and company goals.
Gather customer insights to propose improvements and introduce new features, products, and processes. Collaborate with the team to implement these improvements to enhance the overall customer journey.
After training, develop a thorough understanding of our services, products, and customer service operations in a fast- paced start- up environment, including across multiple e- commerce platforms.
Support tasks related to the customer journey, such as testing new features, managing order fulfillment, and handling review improvement initiatives.
Learn in- depth skincare knowledge with the support of our team of skincare experts to transition into a skilled skincare consultant capable of providing tailored advice to customers.
Assist with upselling opportunities and managing payment processes, including handling chargeback requests.
Coordinate closely with team members to resolve customer requests efficiently and on time.
REQUIREMENTS
MUST HAVE
Patience and the ability to remain calm in stressful situations.
Ability to handle sensitive information with discretion
Resilience and a strong work ethic suited to the demands of remote work
Fresh graduate/Junior- up to 1 year of experience
Very detail- oriented and careful with every assignment, ensuring high standards of accuracy and quality in all tasks.
Driven to complete tasks and achieve goals efficiently, leveraging flexible hours to work smartly without adhering to a traditional 9- to- 5 schedule.
Proactive Attitude: A proactive can- do attitude, thrives on minimal supervision and exhibits a high degree of responsibility and initiative.
Personal Laptop.
The cover letter & CV must be in English
Trustworthy and reliable, with a high level of honesty and integrity in all tasks
Fluency in written English: minimum 7.0 IELTS writing or equivalent (certificate is not required)
PREFER TO HAVE
Customer- driven mindset: be able to manage, prioritize, and follow up on customer requests in an organized and actionable manner to achieve the highest level of satisfaction.
Enthusiasm for customer satisfaction, solutions & start- up environment.
Strong passion & knowledge for skincare or experience in the beauty industry is a great plus!
BENEFITS
Working hours: 40 flexible hours with 1 full day off per week
Standard package: 10- 14 million VND/month (Base salary + Monthly bonus)
Probation: 02 months (100% salary)
5 annual sick leaves, and 12 annual paid leaves. Paid national holidays according to Vietnam’s official schedule
HOW TO APPLY
Deadline: 23:59 27/2/2026
Submit your application via the APPLY NOW button below.
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
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