Roles and Responsibilities
Handle full import process for Ocean freight shipment with all term included manage door delivery activities based on SEKO process and timeliness.
Ensure the daily excellent service provided and the KPI met
Other work arranged by direct supervisor or manager.
Resolve customer dispute or complaint cases with care and in compliance with all internal and regulatory company requirements and customer&039;s standard operating procedure.
Cargo Wise One system knowledge and data analysist is preferred.
Provide comprehensive and professional services to customers, working to acquire, retain and develop relationships.
Education and Experience requirements
Growth mindset/ adapt to change
Good command of written and spoken English and VN.
Have exxperience in handle medium to big operation import, 300- 500 cont/month
Good communication and interpersonal skills.
Knowledge & good experience in handling Ocean freight shipments, customs and inland transport is an advantage.
Be a good team player and able to work under pressure.
1- 3 years of customer services / operation experience in freight forwarding industry.
Responsible, pro- active and attention to detail.
Bachelor’s degree or above
Job Skills, Personality and Competencies for this position
Reliable, well organized, honest, team- player
Good PC skills in MS Word, MS PowerPoint and MS Excel
Excellent communication skill in both VN and English, responsible, active.
Benefit
Team building activities, company outing trip
Health check at International hospital Full paid for Social Insurance
13th month Salary
Training & development
Full gross salary payment for compulsory insurance.
Performance appraisal and salary review twice a year.
Bao Viet Health Insurance
Awards for most outstanding individuals every quarter, every year.
Meal allowance, motorbike parking
Address & Working time:
Working time: 8h30 to 17h30 from Mondays to Friday, WFH 1day/week
HCM: The Six8 Building, 24- 26 Phan Dinh Giot Street, Ward 2, Tan Binh District, Ho Chi Minh City
APPLY HERE
