JOB PURPOSE
Collate and pass on feedback to the technology / project team.
Ensuring new technology solutions and mainframes are performing as intended.
Ensure customer details are correctly recorded and verified.
Support specialised segment customers and colleagues to remediate customer information on new systems.
YOUR RESPONSIBILITIES
Develop rapport with customers and colleagues and be the point of contact and coordination to resolve all queries.
Follow all standards of work instructions as relevant to deliver on transactional banking products.
Other tasks are assigned by managers.
Collaborating with internal stakeholders, ensuring business partners in product and operations are proactively engaged when required to ensure successful outcomes.
Apply the sun- down rule – get back to customers by the end of the day with a resolution or with an update on when their query will be resolved.
Work with the product managers of a new product solution to pass on feedback and help to prioritise workflow.
Complete all tasks within required SLAs for product and servicing.
Manage the customer experience, ensuring the controlled and efficient delivery of required services in conjunction with effective communications.
YOUR SKILLS AND EXPERIENCE
From 1- 2 years’ experience in operation and administrative roles (Highly preferred experience in Banking domain).
Effective communication in both Vietnamese and English.
Integrity, high commitment, and teamwork spirit.
Customer- oriented, responsible.
THE BENEFITS AND PERKS
We appreciate and reward our colleagues who do great work every day – from excelling for our customers, to taking ownership of an issue to get it resolved. Here’s how we support our people with a range of exclusive benefits.
Generous compensation and benefit package
Extra benefits on your work anniversary
Monthly allowance for team activities
Premium welcome kit and occasional gifts of appreciation
Attractive salary
13th month salary and Annual Performance Bonus
20- day paid annual leave and 7- day paid sick leave
Premium healthcare
Exciting career and development opportunities
Sponsored English course with native teachers
Consistent and high- quality leadership training through the Distinctive Leadership program (DLP)
Opportunity for training in Australia
Access to digital learning platform such as Udemy
Specialist capabilities and accreditations in key skill areas such as Cloud Engineering, Digital, Data, Security and SREs (Site reliability engineers)
Clear roadmap for career advancement in both technical and leadership pathways
Large scale products with modern technologies in banking domain
Professional and engaging working environment
State- of- the- art & modern Agile office
Hybrid working model and excellent work- life balance
Employee Assistance Program to improve your physical and mental health
Annual team activities and company events
A solid and talented team behind you – great people who love what they do
Food and beverages in the office pantry
APPLY HERE
