CUSTOMER EXPERIENCE AGENT (FULL- TIME | HA NOI & HYBRID | NO EXPERIENCED REQUIRED | PACKAGE FROM 10.000.000 TO 14.000.000 VND PLUS BONUS)
JOB DESCRIPTION
If you&039;re a fresh and energetic graduate who is also self- driven, earnest, and willing to learn & develop a career as a customer experience agent in a dynamic and challenging start- up environment, then we want you on our team!
○ Job Industry: Skincare.
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Location: Ha Noi / Hybrid- Both offline &online, team meeting offline 2 to 3 times per week in Hanoi, flexiblelocations.
○ Employment type: Full- time- NoMoonlighting allowed, Must be graduated or already finished studies
○ Main Markets: U.S. & Canada.
○ PTO: 5 sick- leaves, 12 annual leaves.
○ Probation: 02 months (100% salary) with awesomeTraining Buddies.
○ Position: Customer Experience Agent (Fresher/Junior- up to 1 year of experience)
○
Becoming a member of an enthusiastic &
high- performance team, with monthly team bonding activities and biannual
bonding trips!
○ Package: 10- 14 million VND plus Bonus (up to 16 million VND gross) + Year- EndBonus
A DAY IN THE LIFE
○
After training, possess astrong understanding of the nature of services, products, and customer serviceoperations in a dynamic and intense start- up environment (including multiplee- commerce platforms).
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Proactively and promptlyengage in customer queries and effectively address their issues/requests withthoughtful and accurate email responses to ensure the highest level of customersatisfaction.
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Closely coordinate with otherteam members to resolve customers’ requests on time and follow up actively andefficiently.
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Actively collect customer insightsand bring up ideas to improve and enhance the process and introduce newfeatures, products, etc.
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Other tasks assigned byManagers to support teamwork and achieve the team&039;s goals and the company&039;sgoals.
○ Opportunity to learn in- depth skincare knowledge with ourteam of skincare experts to become a skincare consultant.
REQUIREMENTS
MUST HAVE
○ Fluency in written English: minimum 7.0 IELTS writing orequivalent (certificate is not required)
○
Fresh graduate/Junior- up to1 year of experience
○
Great attention to detail:
strictly follow instructions,and understand the process, platforms & customer experience flow. Modifythe existing responses/templates to give customers the best support they need.
○
A great team player:
who is willing to alignpersonal goals with the team&039;s objectives in a positive, collaborative mannerwhile also capable of delivering effective communication and constructivefeedback.
○ Ability to work flexibly: weekends, flexible hours,and late hours for the US market. (No overnight shift).
○ Patience and the ability to remain calm in stressfulsituations.
○ The cover letter & CV must be in English
○ Can- do attitude: Ability to flourish withminimal guidance, and be proactive with a strong sense of responsibility.
○
Customer- driven mindset:
be able to manage,prioritize, and follow up on customer requests in an organized and actionablemanner to achieve the highest level of satisfaction.
○ Personal Laptop.
PREFER TO HAVE
○ Strong passion & knowledge for skincare or experiencein the beauty industry is a great plus!
○ Enthusiasm for customer satisfaction, solutions &start- up environment.
○ Due to time constraints, we
check your Spam or Promotions mailbox for any emails from us.
may only respond to results via email to selected candidates. Please regularly
HOW TO APPLY
○ COMPLETE THE FORM HERE: APPLICATIONFORM (CUSTOMER EXPERIENCE)
COMPANY INTRODUCTION
We&039;relooking for brilliant candidates to join our hot Silicon Valley startup, SkinAI LLC.
Visit
to get a sense of what ourfounders do.
SkinAI uses data science to formulate a completely customized skincare regimen forevery user based on results seen by people similar to them. You can check usout at y- ourskin.com. You will be working directly with the two co- founders:Hanh Pham, an M.I.T.- trained data science leader at Pinterest, and Jenny HanhNguyen, a serial entrepreneur with multiple successful startups in the beautyspace.
JOB DESCRIPTION
JOB DESCRIPTION
○ Standard package: 15- 25 million VND/month + extra bonus +EOY Performance bonus (Gross- negotiable)
○ Probation: 02 months (100% salary)
○ Job Industry: Skincare- Main Markets: U.S. & Canada.
○ Position: Product Specialist (prefer 2+ years ofrelevant experience)
○ Location: Online, within Vietnam.
○ Employment type: Full- time- NoMoonlighting allowed / No part- time
○
5 sick leaves
and 12 annual paid- leaves|
JOB DUTIES & RESPONSIBILITIES:
○
Engage in ideation andresearch efforts to propel the product roadmap forward. Conduct user researchand team brainstorming. Identify and prioritize product ideas using analysisand research.
○
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Implement website updates and features, ensuring auser- friendly and visually appealing experience.
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Create website mockups usingtools like Figma, Canva etc. Work with designers and engineers to drive themockup to the finish line.
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Optimize website content for search engines and userengagement.
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Thoroughly test and assure quality before launching newwebsite features or content.
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Track and report on optimization initiatives, includingA/B testing.
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Monitor and evaluate product performance, drivingconstant iteration and enhancement.
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Work closely with theMarketing & Customer Experience Team to identify, develop, and prioritizenew feature opportunities.
Oversee customer- facingcontent, manage website product flow & conduct feature testing:
REQUIREMENTS
○
Educational Background:
Recent graduates with anoutstanding academic record (high GPA) from a relevant field of study areencouraged to apply. No prior experience is necessary.
○
Analytical Abilities:
Candidates should exhibitstrong analytical capabilities, keenly follow digital trends, and have aresults- driven and problem- solving mindset.
MUSTHAVE
○ English Proficiency: Must possess a minimum score of 6.5 on the IELTS toensure effective communication skills.
○
Flexibility in Work Hours:Must be willing to work a flexible schedule, including weekends, flexiblehours, and late hours to accommodate the needs of the US market.
○ Experience: 1+ year working in a product area
○
○
Customer- driven mindset:
be able to have a strongunderstanding of customers&039; references, sympathize with their pain points, andeffectively align our products and services to satisfy their expectations.
○
Be a source of new ideas,driven by a knowledge of our digital product strategy and developments in thesports industry.
Exceptional attention todetail with a steadfast commitment to maintaining high- quality standards.
○ A proactive can- do attitude, thrives on minimalsupervision, and exhibits a high degree of responsibility and initiative.
○ Personal Laptop
○ Due to time constraints, we
check your Spam or Promotions mailbox for any emails from us.
may only respond to results via email to selected candidates. Please regularly
PREFER TO HAVE
