Online Operation Executive

Responsibility 1: Supervise and support Online operation process at stores.

- Coordinate with Store manager, HR, Online Team at stores for operating improvement and order fulfillment efficiency
- Monitor and control daily order, delivery status, solve operating issues to ensure on time delivery and order processing, delivery as defined rules
- Supervise of online daily operations at store (picking and packing quality, customer consulting, solving difficult problem)
- Support operation processes & rules on Speed L for Online Operation team (admin/operator, picker, packer, delivery man)

Responsibility 2: Evaluate Online staff’s performance at stores.

- Collect and analyze data from which evaluate online staff’s perfomance including admin, picker, packer, delivery (number of handled orders, number of complaints, duration to handle an order).
- Find out difficulties that weak staff face, then find solutions to help them improve their perfromance.
- Build education documents for re- training weak staffs.

Responsibility 3: Build education document for training new and current staffs.

- Build and organize tests, score ranking and evaluate staffs based on test result .
- Build education document for staffs (how to select products, prepare before picking, product arrangement on cart, categories overview, ...)

Major: E- commerce, Supply Chain & Logistics, Business administration, technology or equivalent
Knowledge
Qualifications (Essential): College/University Diploma or any degrees equivalent to those above.

- Understand operation and customer service in general
- Have good knowledge of planning & training
- Understand e- commerce
Necessary skills:
- Able to work well under high pressure
- Have good general MS Office skill
- Have carefulness, patience, willing to learn attitude
- Strong analytical, plainning and problem solving skills
- Good communication and emotion control skills

Other special request:

- Ready to work overtime (if any) and business travel
- English communication is preferable .

- Working time: Mon- Fri, 8.00 am- 5.00 pm
- 12 days of leave/year
- Lunch allowance 50,000 VND/day
- Dynamic environment, many challenges and development opportunities .
- Foreign language allowance (English, Korean)
- Bonus on holidays according to the company&039;s policy
- Competitive salary package with annual salary review, performance bonus, profit share (13++)
- Full Health insurance, social and unemployment insurances as defined by Law

Cập nhật gần nhất lúc: 2024-12-25 17:40:02