Online Sales Supervisor/ Giám sát bán hàng trực tuyến (Khu vực Hà Nội và TPHCM)

Documentation Management: Oversee and ensure the accurate maintenance of detailed records of customer interactions, including inquiries, complaints, and resolutions, by team members.
Team Leadership: Provide leadership and guidance to a team of Online Customer Service Representatives to ensure they deliver exceptional service and meet performance targets.
Respond to Customer Inquiries: Provide prompt and accurate responses to customer inquiries via online messaging channels.
Product Knowledge: Acquire and share a basic understanding of our automotive products
Customer Interaction Oversight: Monitor and review customer interactions conducted by the team to ensure professionalism, courtesy, and adherence to company standards.
Issue Resolution Support: Assist the team in troubleshooting and resolving complex customer issues related to our products or services. As well as respond to messages yourself.

Customer- Focused Attitude: A commitment to providing outstanding customer service.
Fast Typing Skills: A minimum typing speed of 40 words per minute (WPM) is required.
Automotive Suspension and Mechanical Experience: While not mandatory, having knowledge in this area is beneficial.
Exceptional Proficiency in English: Strong reading, writing, listening, and spoken English skills are essential.
Excellent Communication Skills: Demonstrated ability to communicate effectively, both in writing and verbally.
Strong Problem- Solving Abilities: The capacity to analyze and solve complex customer issues.

Chế độ bảo hiểm, Du Lịch, Phụ cấp, Xe đưa đón, Du lịch nước ngoài, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2023-12-09 07:15:31