Online Sales Team Leader

Online Business Management:

Develop and execute online sales plans (monthly/quarterly/yearly) aligned with company targets.
Manage daily sales operations across all online channels (Website, Shopee, Lazada, TikTok Shop, Facebook, Zalo, etc.).
Monitor sales funnel performance from traffic → leads → chat → conversion → fulfillment.
Set sales targets, monitor performance, and implement corrective actions to achieve objectives.
Manage stock status, pricing, promotion schedules, and product visibility on all channels.

Strategy & Growth:

Build, analyze, and improve online sales strategies to increase revenue and profitability.
Benchmark competitors’ activities and identify new market opportunities.
Analyze customer behaviors, conversion data, and channel performance to optimize ROI.
Plan and execute product bundling, promotions, and campaigns for specific customer segments.

Team Leadership & Training:

Maintain a high level of discipline, speed, and professionalism within the team.
Provide regular coaching on product knowledge, sales techniques, and customer engagement.
Lead and motivate a team of 3–10 online sales representatives.
Create and enforce workflows for online sales operations (chat handling, order processing, upselling, after- sales service).

Cross- Department Collaboration:

Collaborate with Customer Service to enhance customer satisfaction and repeat purchases.
Work closely with Marketing to improve lead quality and conversion rates.
Coordinate with Warehouse/Logistics to ensure timely delivery and accurate stock levels.

Education & Experience

Bachelor’s degree in Business, Marketing, E- commerce, or related fields.
Experience in consumer electronics, automotive accessories, or technology products is a strong advantage.
Strong experience in e- commerce operations, social commerce, or digital sales management.
Minimum 3 years of online sales experience, including at least 1–2 years in a supervisory or team leader role.

Skills

Solid understanding of online sales metrics (CPL, CPA, ROAS, CR%).
Data- driven mindset with strong analytical and problem- solving skills.
Result- oriented, highly organized, and capable of working under pressure.
Excellent team management, communication, and negotiation abilities.
Proficiency in CRM systems and e- commerce platforms (Shopee Seller Center, Lazada Seller Hub, etc.).

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Cập nhật gần nhất lúc: 2025-10-13 14:30:03