Online Store Manager

**Main Role: to be responsible for a small brand – TMB with 1 shop and online focus. To be passionate and hands- on retails leader to spearhead our Omnichannel experience for our customers.
· Store management:
- Oversee daily operations of the physical store, ensuring a clean, inviting, and customer –friendly environment.
- Provide exceptional customer service in- store, assisting with product inquiries, purchases, and returns.
- Train and supervise sale staff, fostering a positive and productive team environment
- Handle cash transactions and ensure accurate recording keeping
- Manage inventory, stock shelves, and implement effective product displays.
· Omnichannel Integration:
- Manage omnichannel fulfillment, including in- store pickup, online orders with in- store returns, and click- and- collect options.
- Bridge the gap between online and offline experiences, ensuring a consistent brand message and customer journey
- Develop and implement strategies to drive traffic to both the physical store and online platform
- Manage omnichannel ensuring a consistent brand message and customer journey
- Analyze customer data and online trends to inform merchandising decisions and store layout.
· Marketing & Branding:
- Create compelling visual merchandising displays that reflect the brand aesthetics and promote product discovery.
- Collaborate with the marketing team to develop and execute engaging in- store promotions and events.
- Utilize social media to showcase the store and its products, building a local community around the brand
· Reporting and Analysis:
- Generate regular reports on sales, inventory, customer feedback, and other relevant metrics. Present your findings and recommendations to management, proposing actionable strategies for growth.
- Track key performance indicators (KPIs) for the both store and online sales, analyzing data to identify areas for improvement.

- Knowledge of marketing, e- commerce, social media…
- Proven experience as retail management in the field of fashion, cosmetics, accessories, etc.
- Degree in business administration, marketing management, e- commerce, …
- Sensitivity to the retails market and commercial awareness
- Ability to organizing, reporting, tracking budgets, costs, etc
- Analytical mind and familiarity with data analysis principles
- Outstanding communication and interpersonal skills
- Good at customer service skills such as handle arising problem, conflict and complaints from customers.

Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương

Cập nhật gần nhất lúc: 2024-04-03 11:13:10