CUSTOMER EXPERIENCE AGENT (FULL-TIME | HA NOI & HYBRID | NO EXPERIENCED REQUIRED | PACKAGE FROM 10.000.000 TO 14.000.000 VND PLUS BONUS)
JOB DESCRIPTION
If you're a fresh and energetic graduate who is also self-driven, earnest, and willing to learn & develop a career as a customer experience agent in a dynamic and challenging start-up environment, then we want you on our team!
Position: Customer Experience Agent (Fresher/Junior - up to 1 year of experience)
Location: Location: Ha Noi base / Hybrid - Both offline & online, team meetings in the morning (up to 5 days per week)
Employment type: Full-time - No Moonlighting allowed, Must be graduated or already finished studies
Standard package: 11 -14 million VND plus Bonus (up to 15+ million VND gross) + Year-End Bonus
Job Industry: Skincare.
Main Markets: U.S. & Canada.
A DAY IN THE LIFE
After training, possess a strong understanding of the nature of services, products, and customer service operations in a dynamic and intense start-up environment (including multiple e-commerce platforms).
Proactively and promptly engage in customer queries and effectively address their issues/requests with thoughtful and accurate email responses to ensure the highest level of customer satisfaction.
Closely coordinate with other team members to resolve customers’ requests on time and follow up actively and efficiently.
Actively collect customer insights and bring up ideas to improve and enhance the process and introduce new features, products, etc.
Other tasks assigned by Managers to support teamwork and achieve the team's goals and the company's goals.
Opportunity to learn in-depth skincare knowledge with our team of skincare experts to become a skincare consultant.
REQUIREMENTS
MUST HAVE
Fluency in written English: minimum 6.5 IELTS writing or equivalent (certificate is not required)
Fresh graduate/Junior - up to 1 year of experience
Can-do attitude: Ability to flourish with minimal guidance, and be proactive with a strong sense of responsibility.
Great attention to detail: strictly follow instructions, and understand the process, platforms & customer experience flow. Modify the existing responses/templates to give customers the best support they need.
A great team player: who is willing to align personal goals with the team's objectives in a positive, collaborative manner while also capable of delivering effective communication and constructive feedback.
Ability to work flexibly: weekends, flexible hours, and late hours for the US market. (No overnight shift).
Patience and the ability to remain calm in stressful situations.
PREFER TO HAVE
Customer-driven mindset: be able to manage, prioritize, and follow up on customer requests in an organized and actionable manner to achieve the highest level of satisfaction.
Enthusiasm for customer satisfaction, solutions & start-up environment.
Strong passion & knowledge for skincare or experience in the beauty industry is a great plus!
OTHER REQUIREMENTS
BENEFITS
Standard package: 11 -14 million VND plus Bonus (up to 15+ million VND gross) + Year-End Bonus
Probation: 02 months (100% salary) with awesome Training Buddies.
PTO:5 sick leaves, 12 annual leaves.
Becoming a member of an enthusiastic & high-performance team, with monthly team bonding activities and biannual bonding trips!
HOW TO APPLY
COMPLETE THE FORM HERE: APPLICATION FORM (CUSTOMER EXPERIENCE)
Due to time constraints, we may only respond to results via email to selected candidates. Please regularly check your Spam or Promotions mailbox for any emails from us.
HUMAN RESOURCE SPECIALIST & ADMIN (FULL-TIME | REMOTE - HA NOI Base | Up to 2 years of experience | PACKAGE FROM 10.000.000 TO 12.000.000 VND)
We're looking for a talented Human Resource professional to join our Silicon Valley startup, Skin AI LLC, and help us attract and hire the best-fit candidates.
Do you thrive in a fast-paced environment? Are you energetic, proactive, and passionate about building awesome teams? If you answered yes, then this could be your dream job!
Position: Human Resource Specialist & Admin (freshly graduated, up to 2 years of experience)
Location: Hanoi, Vietnam (Remote)
Employment type: Full-time - No Moonlighting allowed, Must be graduated or already finished studies
Package: 10 to 12 million VND (gross)
Job Industry: Skincare
Main Markets: U.S. & Canada.
WHAT YOU’LL DO:
Bring bigger impact: You will work directly with our founders and assist our managers.
Become the face of HR for our team: Own the recruitment life cycle, documents, and filing, from job posting and screening candidates to conducting preliminary interviews and delivery offers, to onboarding and offboarding.
Be a talent magnet: Identify, attract, and hire best-fit talents across various roles (from customer support to marketing), with our fast-growing needs.
Onboard: Ensure a smooth and engaging onboarding experience for new hires. Process paperwork in compliance with related regulations and provide necessary access to our company’s assets.
Off-boarding: Support the off-boarding process by collecting company assets, processing final paperwork, and conducting exit interviews.
Craft an engaging and positive employee experience: Develop and implement HR initiatives that foster a positive, supportive, and high-performing company culture.
Maintain high team morale: Organize team-building activities and events, encourage team bonding to boost morale, and create a strong sense of connection within the team & company.
Stay ahead of the curve: Keep up-to-date on HR trends by networking, attending job fairs (universities, etc. if needed), and anticipating the company's needs on HR to ensure we're adequately staffed, attracting and retaining the right talents.
Administration works: assist and support our founders while they are in Vietnam. Handle physical paperwork, distribute sample products to the team, and other materials in Hanoi if needed.
WHO YOU ARE:
Basic Fluency in English: A minimum 6.0 IELTS or equivalence. Certificates are not required.
Graduated or have up to 2 years of experience in HR, with a strong understanding of the Vietnamese recruitment landscape.
Bachelor’s Degree in HR, Economics, Business Administration, or related fields.
Energetic, proactive, and self-motivated: You thrive in a fast-paced environment, embracing challenges with a can-do attitude and a self-motivated approach. Demonstrates initiative and takes ownership of multiple tasks with minimal guidance.
Excellent communication and interpersonal skills:You can build rapport with anyone, from candidates to senior management.
Strong analytical and problem-solving skills: You can effectively source, screen, and assess talent.
A passion for startups and a desire to make a difference: You believe in our mission and are excited to be part of something bigger than yourself.
BONUS POINTS IF YOU HAVE:
Previous experience in a start-up environment.
Strong passion for Start-up, Human Resources, and Skincare.
OTHERS
WHAT WE OFFER:
A dynamic and fast-paced work environment: Learn, grow, and be challenged every day.
Standard package: 10 million VND plus Bonus (up to 12 million VND gross) + Year-End Bonus
Probation: 02 months (100% salary)
Others: 5 Sick-leaves, 12 Paid-leaves, EOY Performance Bonus.
HOW TO APPLY
COMPLETE THE FORM HERE: APPLICATION FORM (Human Resource & Admin)
Due to time constraints, we may only respond to results via email to selected candidates. Please regularly check your Spam or Promotions mailbox for any emails from us.
