As the Operations Director in a start- up EdTech _ OKO Education, your role will be crucial in overseeing and managing various operational aspects of the organization. You will be responsible for ensuring smooth and efficient day- to- day operations, as well as driving the company&039;s growth and scalability. Your primary focus will be on optimizing processes, improving productivity, and delivering exceptional customer experiences.
KEY RESPONSIBILITIES:
Team Leadership: Build and lead a high- performing operations team. Provide guidance, mentorship, and support to team members, fostering their professional growth and ensuring a positive work environment.
Customer Experience: Collaborate with the Customer Support team to deliver exceptional customer experiences. Identify areas for improvement and implement strategies to enhance customer satisfaction and loyalty.
Performance Monitoring: Establish key performance indicators (KPIs) and metrics to measure operational performance. Regularly monitor and analyze data to identify trends, track progress, and make data- driven decisions for operational improvements.
Operations Management: Develop and implement operational strategies, policies, and procedures to streamline processes and ensure efficient operations across different departments.
Compliance and Risk Management: Ensure compliance with relevant regulations, industry standards, and data protection policies. Implement risk management strategies to identify and mitigate operational risks.
Cross- functional Collaboration: Work closely with other department heads such as Product, Technology, Marketing, and Sales to align operational goals with overall company objectives. Foster a collaborative work environment and promote effective communication and coordination.
Vendor Management: Oversee relationships with third- party vendors, negotiate contracts, and ensure service level agreements are met. Monitor vendor performance and seek opportunities for cost optimization and process enhancements.
Process Improvement: Continuously analyze existing processes and identify areas for improvement. Implement changes and leverage technology and automation to drive operational efficiency, reduce costs, and enhance productivity.
Scalability and Growth: Develop strategies and plans to support the company&039;s growth and scale operations effectively. Anticipate future needs and proactively implement solutions to address potential challenges.
