Department: Operations
Reporting to: CEO
Location: 79 Ngo Thi Bi, Him Lam Residential Area, Tan Hung Ward, HCM (old District 7)
SCOPE OF WORK
Makes decisions in line with the company’s vision, strategic objectives and operational standards while aligning with client needs, project requirements, and commercial targets.
Responsible for the effective operations of the agency across assigned business units (BD, Account, Creative, Design, Production). Ensures service excellence, client satisfaction, operational efficiency, and full compliance with company policies.
KEY RESPONSIBILITIES
Operations Management
Develop and execute short- term and long- term operational strategies to scale the agency’s delivery capability and competitiveness.
Ensure daily operations are conducted professionally, delivering the highest quality output to clients and internal stakeholders.
Develop and monitor SOPs, KPIs, and workflow frameworks for each team to ensure consistency and efficiency.
Ensure operational excellence in project planning, workflow structure, risk management, and quality control.
Oversee end- to- end operational activities across company functions including Key Account, Account Management, Creative, Design, Production, HR and Finance
Lead weekly/monthly/quarterly business performance reviews to the Management Team (GM/CEO) and provide continuous improvement plans.
Financial Management
Review and analyze monthly P&L and project financial performance, propose solutions to maximize margin while maintaining delivery quality.
Manage operational budget, project cost structure, and resource allocation across departments.
Drive cost control initiatives, improve profitability, and optimize vendor/production costs.
Client & Stakeholder Management
Build and maintain a professional image for the agency, representing company values and standards at all touchpoints.
Maintain strong relationships with strategic clients and lead resolution of complex project issues.
Collaborate closely with internal business units, strategic partners, and third- party vendors to ensure overall operational effectiveness.
People Leadership
Foster a positive, high- performance culture focused on accountability, collaboration, and continuous improvement.
Assess performance, identify potential leaders, and build talent development pathways across departments.
Recruit, develop, and manage people.
Compliance & Continuous Improvement
Lead operational excellence and digital transformation initiatives to enhance service quality and productivity (workflow tools, data management, automation, etc.).
Manage operational crisis situations professionally, ensuring minimal impact to client relations, project timelines, or financial outcomes.
Ensure all operations comply with company policies, legal regulations, and ethical standards.
JOB REQUIREMENTS
Education & Experience
Solid through- the- line experience across multiple industries.
Knowledge in Communication, Marketing, Research, or Business Development is a plus.
Previously worked as an Operation Director or Associate Operation Director.
Bachelor’s degree in Marketing, Communications, Business, or related fields.
3–5 years of experience in the Marketing & Communication industry.
Technical Skills
Strong understanding of agency operations across Account, Creative, Media, and Production.
Excellent problem- solving and operational planning ability.
Strong financial skills in budgeting, cost control, pricing models, and P&L.
Proficient in project management tools (CRM).
Soft Skills
Excellent communication skills and stakeholder management across internal teams and partners.
Proven capability in building workflows, service standards, and process optimization.
Experience managing integrated, multi- channel campaign operations.
Agile mindset with a focus on innovation and continuous improvement.
Professional, calm under pressure, responsible, and flexible to business needs.
