SUMMARY
The incumbent will take part into the operation team and is responsible for operation excellence. Operation excellence includes 6 main key areas of responsibilities: (i) Dossier management, (ii) order management, (iii) business partners management (iv) supply chain management, (iv) contract management (vi) office management. This role involves working closely with cross- unctional teams (sales, marketing, product, etc.) to ensure smooth and productive operation to drive company’s growth and sustainability. The incumbent will report to the Operation Manager.
Manage partners including distributors and sub- distributors.
To manage contracts with comprehensive pricing and terms.
Manage all dossiers to support partners in tender process while ensuring the best efficiency.
Manage daily order implementation at the best efficiency and productivity.
To coordinate and communicate with cross functions team both local and regional (Ops, RA, QA, Commercial, Finance, Market Assess, sourcing plant) in term of product availability or discontinuity.
To manage and implement the end- to- end supply, demand, and inventory.
MAIN RESPONSIBILITIES
Dossier management
Ensure all documentation is compliant with relevant regulations and standards.
Ensure effective communication with internal and external teams to trouble- shoot.
Maintain a track record systematically.
Prepare and organize tender documents, including specifications, terms, and conditions.
Coordinate with internal teams and partners to gather necessary information for tender submissions.
Proactive in providing solutions
Provide dossiers as per request on time to meet the deadline of tenders.
Continuous improvement of process efficiency
Order Management
Implement an effective procedure in implementing orders
Trouble- shoot ad- hoc issues in order to meet requested timeline.
Be proactive in bringing solutions.
Ensure effective communication with internal and external stakeholders.
Process Management
Be proactive in bringing solutions.
Implement an effective procedure in implementing orders
Trouble- shoot ad- hoc issues in order to meet requested timeline.
Ensure effective communication with internal and external stakeholders.
Supply Management
Monitor supply/demand operational performance versus goals and manages variances appropriately e.g customer service, forecast accuracy, back orders/ sales loss, escalation, and report submission to regional.
Monthly build demand and supply request and submit forecast which ensure the replenishment aligned with production plan and maintain DOH meet targeted DOH.
Actively involve in monthly Demand & Supply meeting with other cross- functional stakeholders and partners.
Work with cross functions team (Ops, RA, QA) to factor the update/change of product availability to the ADS.
Work with manufacturer for product supply with excellent communication. Keep tracking supply schedules for imported products, verifies shipping documentation for imported products’ customers clearances.
Do analyses the inventory projection and provide suggestion/ follow up with cross function for mitigation action.
Contract Management
Oversee the entire contract lifecycle, ensuring compliance with organizational policies and legal requirements. This role involves managing tender dossiers, negotiating contracts, and ensuring adherence to pricing and terms.
Ensure all contracts include clearly defined terms, pricing structures, and deliverables.
Collaborate with legal teams to validate contract terms and minimize risks.
Contract drafting and reviewing.
Contract execution:
Ensure all contracts comply with internal policies and external regulations.
Generate regular reports on contract status, compliance, and performance metrics.
Provide insights and recommendations for process improvements in contract management.
Maintain up to date knowledge of industry trends and regulatory changes.
Facilitate the contract signing process, ensuring all parties are informed and compliant.
Monitor contract performance against pricing agreements and identify discrepancies.
Maintain and organized database of all executed contracts and related documents.
Office Management
In charge of PR, PO, payment for all office and activities related.
Controller: make sure that all activities, documents and payments are correct.
Support activities respecting compliance.
