Operation Manager

In this role, you will ensure that our customers are 100% satisfied with our repair and installation services. You will work closely with our Operations Director.
- Your contribution -- on customer side
+ Support customers on their technical queries - when passing new orders, during job performance, after-sales
+ Help schedule jobs at customers’ homes, coordinate with building management
+ Verify customer complains and warranty activations - help resolve customer issues
- You contributions -- on professional side
+ Contribute to select and onboard new professionals (plumbers, painters, electricians, etc…)
+ Allocate customer job requests to the right professionals
+ Control professionals’ work by accompanying them at customers’ homes
+ Contribute to organizing community events and training for professionals of our network
+ Anticipate issues and contribute to optimizing the pro experience

You have strong operational skills. You are able to juggle with a large number of tasks, and you love to solve problems on an everyday basis. Rigorous, demanding and always on time on your duties, you are obsessed with customer satisfaction.
- Experience and hard skills
+ Minimum 5 years of experience in the construction field, building management, or any operation-intense environment related to housing
+ Knowledge on several technical domains such as plumbing, electricity, painting…
- Soft skills
+ Desire and motivation to work in a start-up environment
+ Entrepreneurial spirit: creativity, perseverance, high involvement and self-management
+ Good communication skills in both Vietnamese and English
- Would be considered as key advantages
+ Experience in a marketplace or a platform business
+ Experience in setting up new brands in Vietnam
+ Experience serving inhabitants to build and improve their homes