- Prepare and submit Customer Service reports relating to tenants’ activities including all requests, complaints, complement, operation, events, visitors, etc.
- Record and attend to all tenants’ requests, suggestions and complaints promptly and efficiently. Response to concerns of all tenants/ customers in a friendly and professional manner.
- Maintain good relationship with all tenants, customers of Cobi Towers.
- Call for quotations and purchase spare parts, equipment, stationery, etc.as required by Operation Manager/ Property Manager. Execute other tasks as assigned by Operation Manager/ Property Manager.
- Assist Operation Manager/ Property Manager to modify/ adjust the standard, procedures, guidance for all departments under operation department and ensure the procedures are up to date.
- Supervise all activities at Cobi Towers’ Information desks and maintain the excellence of services delivered to tenants and customers
- Attend the meetings and inspections of the government officers including fire police, local police, environment police, etc. as required by Operation Manager/ Property Manager.
- Perform daily patrol of the Towers’ lobbies, ground floors’ common areas such as corridors, restrooms, pantries to check and ensure good cleanliness as well as Safety and Security of the ground floor areas.
- Negotiate with all service providers/contractors in renewal of term contracts as assigned.
- Conduct regular check basic knowledge about the Towers of service providers’ staff to ensure that all Cleaning, Security staff are knowledgeable of basic information and be able to answer and assist customer, visitor when being asked.
- Maintain order and cleanliness in the lobbies and main entrance areas of Cobi Towers.
- Inspect vacant premises to ensure they are always in good and tenantable conditions.
- Supervise and manage performances of Customer Service Staff to ensure staff response in a professional, competent and friendly manner to the needs of tenants, customers and visitors.
- Assist Operation Manager/ Property Manager in organizing and arranging for the emergency drills and plans such as fire drill, infectious diseases, etc.
- Review Customer Service logbook, visitor logbook, etc. on a daily basis and update Operation Manager/ Property Manager any matters that may affect to the satisfaction of tenants, customers and visitors.
