Operation Supervisor

I. SCOPE OF WORK

Take responsibility to set up and supervise to ensure Operations activities should be followed Standard Operations Process & hit KPI

- Manage Operations activities following Standard

- Manage Operations KPI

- Coordinate to related department to planning for operations activities and solving arising problems.

- Set up Operations weekly meeting to capture & improving operating process

- Report daily/weekly/monthly operations activities and result to manager

- Recruit and training Operation members

- Support Product team to monitor and solve system issues

- Collect all improvements and planning for implement.

- Other tasks are assigned by manager.

II.            Responsibility

-          Strictly follow Operations Standard Process.

-          Ensure all order should be processed on time and correctly.

-          Ensure order status should be updated on time and correctly.

-          Ensure all Couriers and Clients’s issues will be solved.

III.          JOB SPECIFICATION

-          At least 2 years as a leader for related jobs 

-          Have Logistics and e-Logistics Knowledge is a great advantage

-          Computer skill (office).

-          Honest & careful

-          Problem/solving skill

-          Working under high pressure

-          Good voice, easily heard