Operation Supervisor (Fintech - P2P Lending)

Setting tasks for employees, taking into account the deadlines for their completion, carefully monitoring the implementation process, as well as checking the execution of the manager’s instructions.
Knowledge and understanding of Call Center indicators (continuous and discrete channels, sales, outbound calling).
Managing projects to monitor and complete assigned tasks, developing effective monitoring and control systems to ensure accurate and timely completion of projects.
Assessing the effectiveness of business processes, identifying bottlenecks and developing solutions to optimize them.
Liaise with all local and external business areas to ensure continuity of company operations.
Carrying out instructions from the head of the company aimed at maintaining the business and its development.
Prepare, analyze and consolidate weekly and monthly reports to ensure accuracy and completeness of data (across all departments).
Setting up tools for online monitoring of business indicators, timely response, development of measures and implementation of process adjustments in case of deviations from normal values.

At least 01 years of experience in similar positions (i.e. Operation) in fintech companies and banks.
Communication in English.
Communication skills that allow you to interact with various stakeholders and partners to ensure synchronization of goals.
Ability to multitask.
Systems thinking, accuracy and thoroughness in processing information, the ability to effectively plan, set priorities and manage time resources.

Monthly social insurance after the 2- month probationary period.
There is an annual salary increase according to the company policy based on the company&039;s business results, work performance, the higher the seniority, the higher the increase.
Health care insurance after 1 year of working (including outpatient treatment, inpatient treatment, surgery,… visiting any hospital in the territory of Vietnam).
International working environment.
13th month salary bonus.

Cập nhật gần nhất lúc: 2024-05-21 18:10:07