Operation Supervisor ( Railway)

Purpose and Scope:

Oversee planning, execution, and management of Operations (OPS) and Customer Service (CS) teams in the North.
Develop Cross- Border Railway (CBR) products and connect with agents in the North to sell CBR services to China and the EU.
Support the Business Unit Head in achieving profitable growth in sales revenue.
Set and implement strategies to boost revenue, customer satisfaction, and service quality

Responsibilities:
Sales:

Coordinate with Commercial, Logistics, and Freight teams to meet sales targets.
Understand and analyze departmental financial data.
Review and report sales performance regularly.

Customer Service:

Act as Project Manager for key accounts.
Supervise CS team to ensure timely booking and billing.
Monitor vendor service quality and profitability.

Operations:

Collaborate with OPS to resolve transportation issues and control additional costs.

Product Development:

Cooperate with Southern team to meet budget targets.
Work with state railway companies (Haraco, Ratraco) and external agents to secure competitive rates.

Qualifications:

Proficient in English (Level B), Microsoft Office, data analysis, and budget control.
At least 3 years in logistics sales (preferably in a trucking company).
Bachelor’s Degree in a related field.

Skills & Competencies:

Strong in teamwork, communication, adaptability, and planning.
Competency in business acumen, leadership, customer focus, and integrity.

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Cập nhật gần nhất lúc: 2025-07-08 01:35:03