Operation support Specialist

Position Overview:
We are seeking a proactive and bilingual Retail Operations Support Specialist to join our team in Vietnam. This role is crucial for supporting the successful launch and operation of our retail stores in the Vietnamese market. You will primarily act as a bridge between our Chinese headquarters and local store operations, focusing initially on training support, documentation translation, operational oversight, and data analysis.
Key Responsibilities (Initial Phase):
Store Training & SOP Translation (70%):
○ Ensure translated materials are clear, culturally appropriate, and effectively support store operations.
○ Accurately translate store operation manuals, Standard Operating Procedures (SOPs), training materials, and other operational documents from Chinese to Vietnamese (and vice versa as needed).
○ Assist in the delivery and coordination of store training programs for local Vietnamese staff.
Store Operations Supervision (20%):
○ Conduct regular store visits to observe operational standards and provide on- ground support.
○ Identify operational gaps or challenges at the store level and report findings.
○ Assist in monitoring store compliance with company policies, procedures, and brand standards.
Store Data Analysis (10%):
○ Assist in collecting, compiling, and analyzing basic store operational data (e.g., sales reports, foot traffic, basic KPI tracking).
○ Help prepare reports to highlight trends and support operational decision- making.
○ Note: The allocation of responsibilities (70%/20%/10%) is expected to evolve as the business matures in the Vietnam market.

Year- end bonus,
Paid annual leave ,
Transportation allowance

Cập nhật gần nhất lúc: 2025-07-25 15:30:03