Operation Support (US Time)

Mô tả công việc:

Perform tasks such as account onboarding, account closures, rejects, address changes, contact information updates, portal access management, and seasonal holds...
Manage and process customer service requests through ZenDesk and Internal CRM.
Ensure accurate and timely updates of URLs and internal QA processes.
Take on additional projects and responsibilities as dictated by business requirements.
Collaborate with various departments to meet business needs and ensure customer satisfaction.

Yêu cầu công việc:

A positive attitude and a proactive approach to problem- solving.
Ability to work collaboratively across multiple departments and as part of a team.
Knowledge of POS systems is an advantage.
Experience with CRM systems is preferred.
Previous experience in customer service is essential.
Ability to work in a fast- paced environment and manage multiple tasks efficiently.
Excellent time management and organizational skills.
Strong English reading and writing skills, with a focus on spelling and grammar accuracy.
Special Requirements (working time: 9pm to 6am Vietnam time at Levinci&039;s office)

Cập nhật gần nhất lúc: 2024-12-06 04:05:02