Job vacancy: Operation Team Lead
Job Description
Continuously improve operational processes and implement best practices.
Collaborate with other teams to ensure seamless operation and maintenance of systems.
Lead a team in a 24/7 operation environment, ensuring continuous system monitoring and management.
Develop and implement policies and procedures
Develop, implement, and manage operational processes and systems to ensure efficiency and customer satisfaction
Monitor and evaluate operational performance and recommend improvements
Manage the day- to- day operations of the organization
Analyze and respond to system alerts, ensuring quick resolution of issues.
Provide guidance and support to operations personnel
Ensure compliance with applicable laws and regulations
Compensation & Benefits
01 hour paid leave per day for women having children under 12 months
Nice & modern working space with young, dynamic & friendly colleagues and free coffee, tea, drinks;
01 day remote work per month; A flexitime allowance of 90- 180 minutes per month for employees
Performance bonus, 13th- month salary, public holidays bonus (2/9, 30/4, 1/5, 1/1); bonus for Excellent Employee and Excellent Team;
Minimum 14 paid leaves per annum for all employees after probation;
Work performance review 2 times/ year (in April and October);
Social insurance, health insurance, unemployment insurance and Bao Viet care insurance;
Performance bonus in Token of the project;
Saturday & Sunday OFF, Overtime pay is 150%, 200%, 300% as per labor law;
Training courses and working opportunities with technical gurus who built and operated world- class applications with millions of users. This might be a good chance for graduated students to learn cutting- edge technologies and how to build scalable system from scratch;
Yearly company trip and year- end party, quarterly team building and weekly eating together; English- Japanese Club, Sports Clubs;
Flat, open and sharing culture with friendly management team; outsourcing company with product mindset;
Men’s Day, Women’s Day, Children’s Day, Mid- Autumn Festival and other benefits under the provisions of the company;
Requirements
Must have
Proficiency in English.
Ability to understand and propose Operation workflow processes, Escalation processes, and Incident response processes.
Experience with system monitoring tools such as New Relic, Datadog, Prometheus, etc.
In- depth knowledge of SLA, SLO, and Error budget concepts.
Prior experience as a team lead in system operation projects for clients.
Minimum of 4+ years in system operation management.
Thorough understanding of system monitoring metrics.
Strong knowledge of Linux.
Proficient in monitoring infrastructure, databases, and applications.
Nice to have
Experience with both on- premise and cloud provider system operations.
Programming skills or proficiency in writing bash scripts
Experience in planning and scheduling shifts for team members.
