Operational Audit Supervisor - Contact Center

Evaluate the audit results of the Business Units.
Implement assessment and audit program targeting Business Units based on Customer Operations Performance Centre (COPC) Standards.
Design assess and audit program targeting Business Units based on Customer Operations Performance Centre (COPC) Standards.
Report on results of key controls testing and propose recommendations to close any identified gaps.
Follow up corrective action progress after audit, collect and verify evidence from Business Units.

Proficiency in English.
Bachelor&039;s degree (preferably a background in accounting, audit, or finance).
Advanced Microsoft Office.
General knowledge of theories, principles, and systems design related to organizational governance, risk management, and internal controls.
At least 1 year experience of internal audit team leader position or 2+ years experience of QA/QC team leader position in Contact Center/ BPO environment.

Laptop, Chế độ bảo hiểm, Phụ cấp, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-04-03 11:04:40