Operational Manager

Job Summary:
We are looking for an experienced, hands- on, and dynamic Operational Manager to lead and oversee the overall operations department. The successful candidate will be responsible for managing daily operations, optimizing processes, and ensuring operational efficiency across all teams. A strong command of English is essential for effective communication with internal teams, clients, and international partners. This role requires a proactive leader who can drive performance and support cross- functional collaboration to meet organizational goals.
Key Responsibilities:
- Monitor and analyze operational performance metrics and KPIs to identify areas for improvement.
- Drive continuous improvement initiatives and implement new technologies or systems to enhance operational effectiveness.
- Oversee resource allocation, including staffing, equipment, and technology to optimize department productivity.
- Ensure compliance with industry regulations, company policies, and safety standards.
- Develop and implement operational policies, procedures, and best practices to improve efficiency, reduce costs, and enhance service quality.
- Lead, manage, and supervise the entire operational department, including import/export sea freight, logistics, warehousing, and customer service teams.
- Foster a collaborative and motivated team environment through hands- on leadership, coaching, and performance management.
- Coordinate with other departments such as sales, finance, and compliance to ensure seamless workflow and support business objectives.
- Manage budgets and control operational costs while maintaining service quality.
- Prepare and present regular reports to senior management on operational status and progress against targets.
- Take a hands- on approach to resolving operational challenges, supporting staff, and ensuring smooth day- to- day workflow.

Qualifications:
- Proven experience (5+ years) in an operational management role, ideally within logistics, freight forwarding, or supply chain sectors.
- Ability to work under pressure and manage multiple priorities simultaneously.
- Strong analytical and problem- solving abilities.
- Bachelor&039;s degree in business administration, Logistics, Supply Chain Management, or a related field. A relevant master’s degree is a plus.
- Excellent command of English (written and spoken) is a must for communication with international clients and partners.
- Proficient in using operational software and MS Office applications.
- Strong knowledge of import/export operations, sea freight, customs regulations, and overall logistics processes.
- Excellent leadership and team management skills.
- Strong, hands- on leadership style with a proactive approach to problem- solving and team support.
- Exceptional communication, negotiation, and interpersonal skills.
Working Conditions:
- Regular business hours with flexibility to address urgent operational issues outside normal hours if needed
- Office- based with occasional visits to operational sites, ports, warehouses, or client locations as necessary.

Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương

Cập nhật gần nhất lúc: 2025-11-14 13:55:03